McDonald's Menu Prices at 7210 Wyndham Pkwy ★3 (747)

I am writing to express my disappointment regarding the service I recently received at one of your McDonald’s locations. On this occasion, as well as on previous visits, my order was not prepared according to what was clearly stated on the receipt. Despite requesting specific items and paying extra for certain additions or modifications, the order I received did not match what I had ordered or paid for. Instead, it appeared that the staff prepared the order according to their own discretion, rather than following the receipt details. This is not the first time this has happened, which makes the situation even more frustrating. Accuracy and attention to detail are basic expectations in food service, especially when customers are charged for specific items. Unfortunately, the overall level of service has also been consistently poor, making the experience unpleasant. Given the repeated issues and lack of improvement, I feel uncomfortable returning to this location and would rather take my business elsewhere moving forward. I believe McDonald’s standards are higher than what I experienced, which is why I felt it was important to bring this to your attention. I hope this feedback can be used to improve order accuracy, staff training, and customer service at this location. Thank you for your time and consideration.

Our family went out last night to this McDonald’s. on February 27th. They were so kind. And had such a positive energy. It was clean, and they brought our food to us and asked us if we need anything. And heard that I was asking my boyfriend to grab me and the youngest some sauce. And they happily obliged to get some. The fries were hot and warm. And the kid loved the play place. The two women that were working last night were amazing.

I go to this mcdonalds location every 2 weeks on Sunday after my daughter(6) and i clean the office at my work and then go to park then she wants her kids meal. (11-23) 11:01 order 264 , we stopped in to get her food and i ordered a kids meal 6 piece nugget with BBQ sauce and it took about 15 minutes to get the food and then she was going to eat when we got home about 25 minutes away, she opens it up and there is a piece of sausage cheese and egg in the nugget box which I took pictures of. I tried calling no answer so I had to drive back to mcdonalds and when I walked in I went to the counter and the front crew looked at me and didnt say anything , no hey we'll be right with you or anything , so a gentleman was walking bye named Derrick and I asked him to get the manager who was in his office so he walked back there and Derrick walked back and said he wants to know what I need , so I began to tell him and show him the product they put in the nugget box and then the manager walked up between the front of the house and kitchen and still didnt speak or apologize when Derrick showed him what was in the nugget box, he just turned around and went back to his office. To be a manager and not care one bit about the situation or apologize is really bad and sad that people like that can manage a business. I will no longer go to that McDonald's in Helena anymore due to this incident, a simple apology would have been nice but there's people in this world who dont care and I guess he is there to just collect a check.

The employees were unhelpful and rude. When they rung up my friends order incorrectly they had no desire to fix/acomadate the mistake. It took them at least an hour for four meals. One of the men had an AirPod in and seemed bothered when asked for updates. Several other customers complained as well!! Don’t go if you expect good or “fast” food!!

Usually when I come here, pleasant and speedy service is the norm. I completely understand how busy Saturdays can get, and aside from the amazing crew, the manager is the real problem here. As a business owner in the Birmingham area for some time now, I must say I was very disappointed in the way he carried himself his professionalism and communication were both lacking. I sat in line for about 10 minutes before deciding to come inside. Once inside, I waited another 5 minutes. My order ended up being wrong. When I walked to the counter with the bag, the manager literally watched me set it down and didn’t acknowledge me at all. I even told him, “These are supposed to be plain only ketchup and cheese.” He still didn’t respond. Thankfully, 3 of the wonderful female crew members stepped up immediately, grabbed the bag, and fixed the order without hesitation. They deserve the recognition, not him. Honestly, it feels like the roles should be reversed. To the crew thank you big shoutout! To the manager—tighten up.