McDonald's Menu Prices at 24712 Us Hwy 31 ★3.4 (821)

After picking up my mobile order I went home and started eating, I didn’t realize until I was a few bites in one of my patties was raw had to call the store three times to get someone to answer and after asking for the manger on duty’s name the lady asked very rudely why and turns out it was “Audrey” the area supervisor after telling her my burger was raw she said they could remake it or I could come in for a refund, still she didn’t seem to care/sounded mad at me?one of a area mangers jobs is to ensure quality and this was a horrible slip up.

We waited for like 29 mins to get our food and the food was cold never eating there again how hard is it to make one of the cheapest things on the menu but the service was great but the food tasted like the window person cooked it

A few weeks ago, my mother and I visited this location. We ordered simple — 2 kids meals (1 w nuggets, the other a hamburger), 1 mcChicken, 1 Diet Coke & 1 caramel frappe. We notice the car in front of us got a frappe, which could have very well been theirs but it was also like 4pm, so 🤷🏼‍♀️ We get to the window and they hand us two kids meal… both were hamburgers. We tell the employee and she rudely said “HUH” as we were trying to tell her the order was wrong, not to mention she had air pods in both of her ears. She proceeded to go ahead and hand us our drinks for the kids meal. (One with sprite, the other with sweet tea) she hands us two half empty sweet teas with absolutely zero ice in either drink. We tell her again, this was wrong and she rudely asks “HUH” again while giving more attitude this time. She says “that’s not why it says on my screen. You ordered sweet teas” at this point we are already getting agitated just bc of her personality and rudeness. She then hands us the Diet Coke that goes with the mcChicken and once again, it had no ice in it. My mom asked for a cup of ice and the lady huffed and shut the window. She then comes back with our ice & goes to shut the window ago. My mom says “we have a caramel frappe that we haven’t received yet” the lady ROLLS HER EYES & goes to make the frappe. Another worker (who was trying to correct the issues) came over to her and asked why she had not taken care of the next guests, the lady who was handling us yells “every time I go to that window she’s asking…..” and she notices us staring at her bc she didn’t close the window all the way. the other lady immediately apologized & we went on our way. Tonight, my husband, child & myself found ourselves back in this restaurant only bc jemison doesn’t have a lot to choose from and we were just trying to get home. We order our food, pay and get up to the window where they tell us to pull forward bc they’re waiting on fries. We pull up, no big deal. 20 minutes go by and at this point, MULTIPLE people behind us have been getting their food. I end up going inside and hand them my ticket (amongst 3 other very upset customers) and tell them we haven’t received our food and have been waiting for 20 minutes. They take my receipt & are completely clueless. I didn’t hear more until about 10 minutes later, a guy comes up to me and says “We’re working on your order, can you pull to #1? we will bring it out as soon as we get it ready” at this point, I’ve heard them goofing off in the back, one worker flirting with some guy who she had his phone & he was requesting it back and one younger worker who had a smart mouth and was talking to other customers. I said “no, I absolutely am not moving to another spot to wait on my food. I’ve been here for 30+ minutes now and I will stand here until my food is put in my hand” they just walk away. About 5 minutes later, they hand me my food & start walking off… I tell the lady “just wait right here & let me check and make sure everything is correct before you walk off” I check the bag & ALL OF OUR FRIES WERE MISSING. I tell the lady and she just shrugs it off. I said “my fries are not in this bag and this was the whole issue the very first time we were told to wait” she asks (rudely) what size fries I’m missing, AS SHES HOLDING MY RECEIPT IN HER HAND, “I said, 2 large fries, you literally have the receipt in your hand” and she just turns, throws some fries in the bag and roughly gives them to me. Not a single apology from one worker there all night. I go to walk out and the young girl who was working the cash register YELLS “YOU HAVE A GOOD NIGHT” very sarcastically. All of this is to say, this place is a complete JOKE for a business & most, if not ALL, of them employes there need to be fired. These employees are lazy, and sloppy. I have never witnessed such a bad atmosphere in any fast food chain I’ve been in like this Mcdonlds. These doors need to be shut immediately or an entire NEW staff needs to hired & trained on what not to do from the former employees.

Every time I come to this McDonald’s, it seems that it’s a problem either my food ain’t fresh or they act like they don’t know what they’re supposed to do up in there. I work at a fast food restaurant and it’s a shame that every time when I come up here Half of the time, I feel be not all the way done cooked or I spend a lot of money and they don’t smile or nothing. They have attitudes and they when you tell them that something is wrong. They want to get mad with you. The manager is up in there when you get cocky with you This McDonald’s down here in Jemison need too close

This has gotta be the worst McDonald’s in central Alabama. At this point me and my family will not be going back, I’d prefer to drive the Shelby county for McDonald’s. You absolutely will not spend less than 30-45 minutes in line waiting for food that’s cold and old. Waiting almost an hour just to get home throw the food away. And this hasn’t happened just once or twice, it’s every time we’ve gone to this location for the last year.