McDonald's Menu Prices at 11895 Highway 231-431 North ★3.3 (1967)

Came in at 11:50pm, there were three cars in the drive-thru, two in the left lane and one in the right lane. So I get in the right lane behind that car all those orders were taken, so that’s three cars completed. I pull up to the speaker and was put on hold, no problem I’m a restaurant manager I understand being close to close and still maintaining operations. So I’m sitting in the right lane it’s only me in the drive-thru for about 3-5 minutes and then a car pulls up to the left lane. They had an online order. They were pulled right through. I’ve been sitting in the drive-thru line on the right lane as the only car for about 7-8 minutes my order was not taken, I asked If I needed to go to the other lane? Got no response. I backed up and pulled back in to reset the trigger, I was put on hold AGAIN. Literally a minute or two later two more cars, pulling in the left lane, both of their orders get taken and they pull on through at this point. Then after a few minutes I finally get taken and that’s 3 cars before me, and 3 cars that were supposed to be after me. I sat there so this entire time I sat in the drive-thru for about 17 to 18 minutes. my food was hot, thankfully, but it’s extremely disappointing to see such lack of attention from the staff. Especially for them saying they want to go home while hanging out the damn window laughing with the people in the car ahead of me. I don’t know if McDonald’s does secret shoppers but if I was, they would fail for order experience and cashier/expo handout because I did not feel welcomed. There Very little contact and a lot of attitude from the cashier at the first window, the young lady at the second window was all right. I always tell My employees that guests do not come to the restaurant wanting to give you anything less than a five star review. They walk in or come to the drive-through wanting to give you a five star rating and it’s our job to maintain that during their entire experience I was in a really great mood and I work in restaurants and I know how far reviews go (for some concepts) but this was terrible service. Management — PLEASE do better on coaching your employees on proper procedures and guest experience!

It's fine. It's McDonald's. The drive through can be painfully slow sometimes. Usually in the evening, and at night. But all in all its aight. I've never had a truly bad experience. The staff is usually friendly, and they usually get my orders correct, so that's a definite plus. Though sometimes... Fairly often, really, the food is not as good as it should be. Left on warmers too long, no syrup in the soda, that kinda thing.

Update: Absolutely the worst staff here. Every single time we get food from here there’s a problem. Ordered curbside after a hot day of yard work. I really should have known better. Simple order: 10 nuggets, basket of fries, 2 sweet teas, 1 ice cream cone. It’s obvious which of these should be made last, but apparently not to everyone. By the time we got our food, the drinks were sweating badly, the food was cold, and the ice cream was melted so badly it was running down the cone all over the girls bare hand touching my food and then melted down my hand when she handed it to me. When we obviously returned the melted mess, we got attitude from the staff and the girl who brought our order, who claimed she’s ALWAYS just touched peoples food with her bare hands and no one has complained. GROSS! Use napkins or gloves. You handle money, touch cash registers, and public doors. There is absolutely ZERO reason you should be touching anyone’s food, period. Original: This is one of, if not, the worse McDonald’s I’ve ever been to. Stopped tonight to get a treat and this is what we were served. Pouring crushed cookies on top of melted ice cream is not a McFlurry. It’s a MESS. I wish I could say this is the first time something like this has happened but it’s far from it. I ordered a tote of cookies one night and was left sitting outside for one and a half hours. I had to demand my money back because a refund was never even mentioned. The manager only gave my some of my money back. On another occasion, some friends and I ordered a tote of cookies and after waiting over half an hour, we were served a CRUSHED box of smushed cookies. The cookies were just a giant gloopy mess like they had been poured in there straight out of the oven. Manager refused to give our money back and we had to argue for the refund. On several occasions ordering here, we have encountered high employees. Noticeably high: red eyes, spacey behavior, slow responses or even no responses, laughing at absolutely nothing. Honestly it’s embarrassing for this company.

I appeared to be overcharged so asked for my receipt in the drive-thru. Two young women were at the window and one told me there's no receipt paper. A few items were ordered but I asked for cost of cookies. I was initially given a high amount but she quickly told me the correct price after I politely questioned it--but my total remained. I proceeded to next window for pickup and she met me there with the designated cashier (for window 2) and said something to make her giggle. An inner voice told me to not go far. A burger was missing and it appeared one of my cookies was bitten--or intentionally broken. I went inside to get my missing food...couldn't look me in the face. MANAGEMENT, you MUST clean house before a deranged customer pull up in your drive-thru.

My Boy Little Bear got his Sausage Biscuit and Pup Cup this morning, and he loved it as usual!