McDonald's Menu Prices at 10785 West Olive Ave ★3.2 (2345)

I just ordered an apple pie and a strawberry cream pie. They're supposed to be hot, it even says it on the box. Nope they gave my mine straight from the refrigerator. The boxes still had a chill on them. Not even an attempt was made to make them hot. That's the manager on duties fault. If you don't care get another job! UPDATE: I get a response from the owner that says use this link to contact customer care and of course the link doesn't work. This McDonald's has terrible reviews and just doesn't care. The Board of Health is the next step. Let's see if the OWNER cares then.

The McDonald’s located at 10785 W Olive Ave, Peoria, AZ 85345 has the potential to be a strong location, but the current reliance on technology has significantly diminished the overall customer experience. I work in the area and visit this restaurant frequently, as do many of my coworkers, and the feedback is consistently the same. Despite being renovated in 2025 and converted into a more automated, kiosk-focused restaurant, service has become slower rather than more efficient. The technology appears to reduce human interaction at critical moments, leaving customers without assistance when kiosks malfunction, orders are delayed, or mistakes occur. Long wait times have become the norm, even during non-peak hours, and order accuracy has noticeably declined. During the holiday season, promotional items such as the Grinch Happy Meal for adults were often unavailable after extended wait periods, which added to customer frustration. When food is finally received, it is frequently cold or incorrect, further highlighting gaps in coordination between digital ordering and kitchen execution. Automation should enhance speed and accuracy, but at this location it seems to have created disconnects in communication and accountability. A stronger balance between technology and customer service would greatly improve operations, including more visible staff support in the dining area, clearer communication when items are unavailable, and better quality control before orders are handed off. This McDonald’s functioned more effectively when there was a greater human presence guiding the experience. Technology is a valuable tool, but it cannot replace attentiveness, efficiency, and accountability. With thoughtful adjustments and a renewed focus on customer service, this location could significantly improve going into 2026 and better meet the expectations of guests who rely on McDonald’s for quick, reliable service.

This McDonald's is closest to my house but it does not taste the same as the one on olive and 91sy Ave. Today the food was fresher the fries got and not hard. I wonder if it's new owners or management?? How wonderful for me that it's also open 24hrs now. Love this!!

Thanks for the vanilla shake ig. Yall mixed it with mint as well…. Do better next time.

This is the very worst McDonald's I've ever been to. I placed a mobile order 30 minutes ago and have been waiting on it and when I called them about 5 minutes ago they informed me that it's on their list of orders to make but there were just more orders ahead of mine meanwhile I have seen 10 people go through the drive-thru and get their food. These people that work here make this not fast or convenient so if you have other things to do, this isn't the fast food you should choose.