McDonald's Menu Prices at 17601 Chenal Pkwy ★3.1 (756)

Ordered a small sweet tea and a large fry. Waited 15 minutes at the window and no one showed. Had to park and go inside to get my order. The employees seemed to not care.

This reviewe is in reference to this McDonald’s rating as a source of food for DoorDash. Of all the various fast food stores out here in West LR this store has the worst reliability in correctly fulfilling your online order via DoorDash. If you order more than a single combo meal or food for 3 or more people, it’s almost certain that you will receive an order missing at least 2 and often more items. Yes this can very occasionally happen with any reatsurant. But it happens very regularly with this McDonalds. I would estimate that at least 50% of the time they WILL leave something out of your order. Tonight I ordered 3 combo meals with large drinks and one single additional sandwich. Door dash delivery took place promptly and arrived in a single sealed bag with the receipt taped on the outside correctly showing our order. Ooened bag and found we were missing one of the drinks and all 3 large orders of fries supposed to be with our combo meals. (And No straws or knapkins in the bag either.) So called the manager on duty to find out if they were out of Sweet Tea (the missing drink) and if somehow the Earth had stopped spinning on ite axis and they were totally out of French fries. She said no, they had both. Then proceeded to tell me that the DoorDash driver probably left without the “second bag” and that usually on such a large order they put all the drinks in one bag in drink carriers (my experience as well with MickeyD’s) wnd the hot food in a second sealed bag. Well all we got from the driver wqs was one sealed bag with drinks and food inside. It’s really hard to point any finger of blame at the delivery driver for this kind of mistake—it’s the restaurant’s duty to assemble the order in sealed bag or bags—and to make sure all the items (one bag, two bags, 3+ bags) are ready to go and together and correctly placed in the delivery driver’s charge. The delivery driver’s job is to get the order delivered, undamaged , in the bag(s).

I am appalled. This is the absolute worst McDonald’s I’ve ever been to. The staff were extremely disrespectful to everyone that came in, including the sweet old lady. A customer had an altercation because the cook left paper on his son’s burger in which he chocked and threw up on. We got our orders and were missing items in all of them. When asked about the missing items, we experienced extreme attitude. The staff are extremely lazy, we asked to eat for here to receive the trays and in turn got bags that we had to get ourselves. To put the cherry on top the wait time was absolutely awful. Nobody in drive thru, nobody inside, just terrible.

Worst Mcdonalds. Took a long time to get my order. I thought it would be hot and fresh. Mcchicken patty was hard, dry, tiny basically unedible like it had been sitting for 8 hours or more. Fries were cold as well like they were sitting there for a long time. I took two bites from the sandwich and threw away both sandwiches and the fries. They dont belong in Chenal promenade. A couple times before i went to drive thru around 10:30-11 and nobody answers and the hours posted say close at 11:30.

This location has gotten my food order right every time I have driven through. The staff at the windows has always been nice about answering questions. I am mostly happy with my food from here. One time my hash brown was ice cold and they replaced it without being mean. Another time my hamburger was really really greasy but I didn't open it until I got home about 5 minutes from receiving it and didn't want to drive back there. The 4 stars is because they don't always have all the soft drinks available and the staff should assure that they are watching all the time stamps and serving hot.