McDonald's Menu Prices at 18962 Brookhurst Street ★3.8 (1175)

I’m a Grubhub delivery driver and had a very disturbing and unprofessional experience at this McDonald’s around 11:45 PM. March 8 2026 The order instructions clearly said to pick up the order in the lobby and look for the McDelivery pickup signage. When I arrived, the lobby door was open, so I went inside and politely asked for the order at the counter. The order was already prepared and I could clearly see it ready for pickup. However, the manager on duty (a female manager, unfortunately I don’t know her name) refused to give me the order and repeatedly told me to go through the drive-thru. I calmly explained that I was already inside the lobby and that the order was ready, so it would be faster and easier to hand it to me there. Instead of helping, the manager became very rude and unprofessional. She started arguing with me, speaking disrespectfully, and making unnecessary comments. The situation escalated when she threatened to call the police for no reason and behaved aggressively. At one point she came toward me in an aggressive manner as if she was going to attack me, and I had to back away to avoid the situation getting worse. I remained calm the entire time and only asked to pick up the order so I could complete the delivery. Because the manager refused to release the order, I had to contact Grubhub support. After explaining what happened, Grubhub customer service canceled the order. As a result, the customer never received their food, McDonald’s lost the sale, and valuable time was wasted for everyone involved. This entire situation could have been avoided if the manager had simply followed the pickup instructions and treated delivery drivers with basic professionalism and respect. Delivery drivers help restaurants deliver food to customers, and situations like this are unacceptable. I hope management or corporate reviews this incident so future drivers and customers do not have to deal with this type of behavior.

This is one of the rare McDonald’s that is still clean and has the soda fountain drink area to refill your drink. The service is fast and simple

8/29. Past several visits good. Fish sandwich specials on Fridays. 7/5/25, 1:30pm. Ordered one combo to go with one extra fish burger to go inside. Not crowded, one person in front, nobody at drive thru. Given a bag. Had up to ask for the drink cup. Checked the bag, missing the fries.

Had the worst experience at one of my favorite McDonald's. Not only was the curly-haired manager completely rude to me over the talkbox while I was trying to order, also rude to me when I called because I had been waiting for 8 minutes to order without any knowledge that the machine was broken. I was not told to move my vehicle or accommodated by taking any kind of order while four other people got their food. I don't care if you were a machine is broken your job is to handle a customer in the best way possible. I hope giggling in the face of an angry customer made your whole day, curly-haired manager guy.

I recently tried the fries, and unfortunately, it was a disappointing experience. The fries were far from their potential, lacking the crispiness that I crave. It seems there's a need for some serious training in the kitchen to get the basics right. 🍟 The quality was definitely not up to par with what I expected, leaving much to be desired. I truly hope they can improve the preparation process soon. 🙏 #IceCoolFries #FoodReview #NeedsImprovement #RestaurantFail #TrainingNeeded