McDonald's Menu Prices at 5445 Alton Parkway ★3.6 (1560)

The most unprofessional employees in all of Irvine are at the drive-thru of the McDonald’s locations in the area. The staff taking orders don’t greet customers, have trouble hearing, and take a long time to prepare orders. After the cashier was rude to me, I responded loudly so she could hear me. Apparently, she took offense, and this is the breakfast I received. The eggs and patty are watery, and pieces of the pancake are missing. I have something to compare it to; this is not the first time I’ve ordered this breakfast. I suspect this was done on purpose. Order time: 7 AM, February 17, 2025. Please address this issue with your staff. I will never order from McDonald’s again in my life. And of course I threw the breakfast away.

Just a friendly reminder to double-check your order before you leave. On my last visit, a drink was missing from my order, and I didn’t notice until after I had already driven off. The staff seemed very busy, and while mistakes do happen, it would be nice if orders were checked a bit more carefully before being handed out. Overall, the customer service could be better. I also noticed today that my Filet-O-Fish had barely any sauce on it — just a small drop — which felt a bit off. This was especially noticeable since I had mentioned a missing drink from a previous visit when I came in today. If you come here, I’d recommend taking a quick moment at the window to make sure everything is included and prepared properly. Hopefully this helps others avoid the same experience.

Worse experience ever!! I waited 20 min for my mobile order and it’s a very simple order!! The guy asked me to park next to the white truck across the street. They said they went out for me but they could not find me. I literally parked right next to the white truck across their front door! I even waved to the person came out! They said they never saw me!

This McDonald's often forgets my orders. Last night they didn't give me a small portion of fries, so I called to ask. They promised to send me a large portion, but when I went to the store and waited a long time, they said they could only give me a small portion. If they can't keep their promises, there's no need to lie. Their staff training needs improvement.

This location is a nightmare. I don't really care for leaving these types of reviews often, but I just wanted to warn people to steer clear of this McDonald's. We waited for over 20 minutes for our order, and the staff was particularly unfriendly here. Nothing was said about our food taking so long. They offered no apology. The service overall seems to be particularly slow here, as there was a long line forming due to other people's orders taking so long. To make matters worse, once an order is ready, the staff angrily shout order numbers at the top of their lungs in the most irritated and angry fashion possible There are no napkins, a condiment station, or soda machine except at the counter. This is the type of McDonald's that gives its brand such a bad reputation.