McDonald's Menu Prices at 14871 Imperial Hwy ★3.6 (1000)

I ordered through the drive through, paid at the first window, and waited like over 7 mins at the pickup window and had ppl start honking at me to go forward. so I decided to get off the car and pick up my order in person. The employees were rude, rolling their eyes to assist, I waited another 10 mins in there for someone to even walk by the front counter to ask for help. Once I did they were pissed. I ordered the simplest thing 6 piece chicken nuggets with small fries. I get home and see two patties in a container. Not even close.

Unless this was a very distasteful prank I don’t know how someone thinks it’s ok to dump sauce into a nuggets box and give it to the customer.

I used the drive thru, placed my order and drove up to the first window. I intended to use apple pay. The employee asked me to hand my phone to her so she could complete the transaction. I refused to hand my phone to the employee and she immediately gave me a nasty glare and her body language was that of a rude person. I gave her a debit card instead and she shoved the receipt in my hand without a word. This employee needs to be coached on customer service skills!

They had a hard time getting my order correct. The process felt very disorganized. I had to confirm multiple times to make sure everything was right, and even then, the order was still incorrect. It was frustrating and disappointing.

I went on a Sunday 11/09/2025 after church to get a large iced coffee only. The line at the kiosk was long so I ordered it on my mobile app. I was asking Aaron at the counter what the address was. His answer to me was to look it up on Google maps. I told him that I'm really not from around here so I'm not sure how to do that. I then asked him if his address was on the receipt which it always is. He told me I should be more than capable to look it up on Google maps and then he got frustrated pulled out his phone and he looked it up and put the phone on the counter. He goes here copy it from there. I did not say anything. I just took the address and put it in and placed my order. I placed my order at 1:39 PM and at 2 o'clock. I asked him about my order and if I could speak to a manager, he then told me he is a manager and that if I didn't like the weight, I can request a refund. I told them yes please give me a refund when we went to the counter. He asked me did she place it with the kiosk? I said no on the mobile app he told me I need to go to my app that I should be more capable to figure out how to get my refund refund. then he told me that he was the manager, and I was shocked if that is the example of the manager who's training the employees on how to run the service this McDonald's is not even worthy of the two stars that they have if I can give them zero stars I would they need to retrain Aron on Customer Service and Respect. If it wasn't for the customers, he would not have a job. I've never had an issue at any McDonald's and I've been going to McDonald's forever because I can always rely on the customer service and the quality of the food. I just can't see this about this store or that employee. I hope McDonald's rethinks having him as the manager. And by the way, I never got my iced coffee or my refund.