McDonald's Menu Prices at 27331 La Paz Rd ★3.6 (819)

Always fast and friendly here. Clean and holiday spirited. The employees do their job as expected and could always be more interactive but no complaints here.

I am writing to share my experience as a DoorDash driver at your McDonald's location in Laguna Niguel (near La Paz and Alicia Creek). For the past three days in a row, I have had to wait 15–20 minutes for orders to be prepared. These long delays create serious problems: They affect customer satisfaction, since the food is no longer fresh when it arrives. They damage my performance metrics on the DoorDash platform. They cause drivers like myself to lose valuable time and income. I kindly ask that you review your order preparation process and take steps to improve the speed and efficiency of service for delivery drivers. Faster and more organized service will benefit not only customers, but also McDonald’s reputation and partnership with delivery platforms. Thank you for your attention. I hope to see positive changes soon.

The worst customer service at the 2nd drive through window today. They made a mistake on my kids meal order and I had to drive back and got back in line again to pick up the missing apple slices. When I was finally at the window, she asked my 3-year-old to give back the kids fries that my kid already started to eat while waiting this whole time in exchange for the apple slices otherwise she would charge me extra for the apple slices. She started arguing with me how it doesn't make sense that my kid didn't want fries and wanted to substitute for apple slices but still ate the fries. I felt it was super unprofessional to question why a hungry kid ate the food in her box while waiting in a long line even though it's not what she initially wanted. If they had not made the mistake on the order in the first place, my kid would not had ate what's not her favorite. The argument was so frustrating so I gave up and started to drive away, and then she gave me the apples... It was a very unnecessarily frustrating experience. This is actually not the first time we get orders wrong. Previous I didn't bother to go back but today I did because my kid was upset. I would never come to this location again.

I wait in line for 20 minutes. They said something was wrong with their system and they were fixing it and it would be just a few minutes. This of course is no fault of the employees. However, the guy on the drive-through could have been much nicer about everything and had a better sense of customer service. Once I finally got my food, they had forgotten one item plus they didn’t give me my receipt. I had to ask for it. The fries were undercooked and totally disgusting! The burger was cold, and the bread was a bit hard around the edges. Probably the worst experience I have had at a McDonald’s

I know, I know, "Are you seriously reviewing McDonald? " I'm definitely a social observer, and I like to check out what the big boys are doing today. I was hooked by the window poster featuring McRibs. I got my McRibs, and my first question, opening the box, is: Has this sandwich been shrunk? or am I growing bigger? Na, this sandwich is smaller. From a money, economic sense, it makes sense, but ironically, we really should be eating less, but paying more for it ? The sandwich was fine, but it's becoming more of an hors d'oeuvre. Ronald McDonald quit playing mind games with us!