McDonald's Menu Prices at 11800 Wilmington Ave ★3.4 (2099)

Stopped in today for a large fries and a couple chicken snack wraps. My real reason was for the fries. And as soon as I saw the paper around the fries I assumed the wrong size. So I got out after going through the drive thru and they said that’s the large fry. McDonald’s I don’t know what’s going on. But do better. Go back to the original large fries please. And I didn’t eat any. Came just like this. 😒

I visit this McDonald's every weekday to grab a coffee through the mobile app, and the experience has been incredibly disappointing. Even though I place my order 15-20 minutes before arriving, it's still takes 30 plus minutes after check in for someone to bring out my coffee. At first, I was patient, assuming it was just a busy morning rush. But after weeks of the same issue, I began asking why it was taking so long. Instead of addressing the problem, the store manager repeatedly blamed me, saying it was because I didn't enter the curbside number. I've explained multiple times that I do every it correctly- it is not that difficult to enter the correct number- and there's simply nothing else to input on the app. Despite this, she continues to insist that it's not my fault. Several of my coworkers have the exact same experience at this location. The manager has now began canceling my mobile orders, which also cause the app's daily discount to be marked as 'used,' meaning I cannot reapply them that day. I am only ordering one coffee a day and this is the behavior for one coffee? This is unacceptable and shows a complete lack of accountability and customer care. The store manager's behavior is unprofessional, dismissive, and quite frankly- pathetic over a coffee. Until management changes or staff takes responsibility for fixing these ongoing concerns, this McDonald's location will continue to hold poor reviews.

Disrespectful treatment towards different costumers. Order times are noi sincronized. Won't give you you order even if it is obvious there are delays on yours but many other clients behind you already left. I think costumers have make disrespectful workers accountable. The service remains disrespectful and very dismissive. They act late ke you are not present. But I guess in such a successful corporation is not an issue

They got part of my order wrong. I was in a rush so I couldn’t get my order fixed. The nuggets my meal came with were darker than usual and they were hard so I didn’t even bother eating that and I got a mcchicken instead of my McDouble. I should’ve gone to KFC nearby instead

Just know that I'm the reason why you can walk around safe at night in Cerritos. We've got to do better in this Community. It has become a town of strangers and weirdos now. Wake up People!