McDonald's Menu Prices at 2520 E 12th St ★3.4 (1478)

From start to finish it was a terrible experience. I waited 45 minutes with three other customers and there was no one else in sight, all just for a simple chicken sandwich and a medium soda.

There were about 10 people waiting to place an order and not a single cashier available. More than 10 mobile/ kiosk orders were placed, but nothing was moving. Around 8 orders were ready, but nobody was handing them out for over 15 minutes. After another 15 minutes, my order disappeared from the “Now Serving” screen, and I still didn’t receive anything. At this point I’ve been waiting over 30 minutes with no communication from the staff. This level of delay and lack of customer service is unacceptable. Please address this issue. The entire line was stuck, and staff didn’t seem to react or manage the situation at all. In total, the whole experience took 54 minutes, and I never received my order.

Friendly staff. Nice and clean restaurant. Ordering was easy on one of their many self serve kiosks however the kiosk I used didn’t print a receipt. Ordered to table and food was delivered fairly quickly. Some of the pancakes were crunchy and the English muffins were all soggy. If the muffins had been crunchy and the pancakes soggy then food would have been perfect. Very noisy environment as one another guest watched tv or videos on his phone at high volume without consideration to others. Other guests spoke loudly on their phones without consideration to others.

They take forever to attend people need more employees other than that. The food is good but it’s not worth waiting 50 minutes for a simple burger and fries.

While this location usually ticks, tonight was SOOOOooooOO bad I had to write in. I went in first for myself & the fries were pasty… they were not golden nor crispy. The McChicken burger tasted like the recipe was off… not made right. They seemed like rookies who didn’t know how to run the store. Reluctantly I went back when my partner got off work. It was before 4 am when I pulled up. The customer service was a ZERO. They didn’t answer at the teller. So I pulled up to the window. While I was waiting a guy who had just ordered came back for a stir stick. I asked her if they were open. Even tho a big banner says open 24 hrs they were cleaning & not coming to the window. I knocked & she said yes they were open & then walked away without talking my order. I waited & waited & then just C wanted to know when they were going to start talking orders, cuz I could get to the next closest McDs in 10 minutes. Finally around 4:15 I got someone to answer when they were going to re-open. They said in another 10 minutes. If they had said that initially I would’ve left right away. I pulled out & found Jack in the box open & ready to serve right around the corner. Came back … the fries were crispy…. But NO salt. - It’s amazing how Bad McDs fries are without salt! & they didn’t ask what sauce, so my McMeal bag came without any sauce /ketchup.