McDonald's Menu Prices at 1400 Blue Oaks Blvd ★3.6 (1225)

My food was good but I don’t appreciate being forced to use the kiosk to order my food. They don’t post a menu board so you’re forced to order at the kiosk. You can pay at the kiosk with a credit or debit card or you can pay an employee with cash. It’s a shame how many jobs are being lost because of this. Also, you have almost no human interaction. It was weird. It was like you are in there by yourself.

I wish I could give zero stars. I’ve never had a good experience at this McDonald’s. I went through the drive-thru and ordered a McFlurry, and what I received was mostly just M&M’s with barely any ice cream. When I politely pointed out that it didn’t look like a full serving, the employee just looked at me, shoved the rest of my order in my face, and walked away from the window. The service here is consistently poor, and the food is often stale or made incorrectly. The staff seem uninterested in doing their jobs properly. If you want better service and fresh food, I recommend going to the McDonald’s just down the street you will have a much better experience.

12/26 My family and I did a breakfast order on the McDonald’s app about 15-20 minutes before breakfast ends. We live close by so it didn’t take me long to arrive, however, the line was long so I was stuck in the drive-thru about 20-25 minutes (you’re trapped in once you get into the line so I was unable to go inside). When I got up to the window to retrieve my order they said “oh we canceled your order”. They offered no remedy, just simply said they gave the breakfast burritos to the car in front of us and are done making breakfast. There was no notification on the app they canceled it, and we ordered BEFORE breakfast ends. Then I asked to speak to the manager and let them know they need to do something, I already waited almost 30 minutes in line and we weren’t notified. The manager reluctantly asked what we had, didn’t even bother looking it up or reprinting the receipt to make it accurately, and asked me to pull over and wait. I waited another 20 minutes or so and they only included about half my order. All of that to not even come back with breakfast for every family member. Oh but they included an apple pie that zero person wanted like that makes up for it. Terrible customer service.

I’ve visited this McDonald’s many times, but today’s experience was extremely disappointing. After ordering through the drive-thru, we were asked to park and wait. We ended up waiting 20 minutes before someone brought the food out to our car. When he tried to explain where everything was, we still couldn’t find part of our order in the bags. Instead of helping politely, the manager came out yelling, insisting she “placed it at the bottom.” The way the bags were packed was unacceptable, some items were buried under the fries, some were tossed on top, and we were basically told to dig through three large bags just to look for a few smaller items. It was chaotic and rude. I’ve never had an experience like this at this location. The manager needs to learn how to pack food properly and treat customers with respect. Dumping everything together and speaking to customers that way is not acceptable. I hope they improve their service and attitude.

It was always the quality of the food that is unsatisfactory. The customer service is ok, but either way the most recent visit I buy 3 orange juices @ 4$ each, and it tastes like watered down sunny-d... You want a good ok with your meal I highly recommend the mcdonalds on elkhorn instead .