McDonald's Menu Prices at Thornton — 80229 ★3.1 (1649)

If you are ever considering getting McDonald's please avoid this one, they do not deserve your business. There are plenty of McDonald's within a 5 mile radius with better service. I was paying for my food in the drive thru at this specific McDonald's and when the teenage employee went to hand my card back to me, she dropped it, and smacked it into the Ronald McDonald House donation bin.. I was in absolute shock. To make matters worse they somehow do not have a key to get into the donation box that they placed right underneath the drive thru window. I gave them my information and was told to come back the next day and was told they would be calling whoever they needed to come down to open the box to retrieve my card. Basically a "Whoops sorry we lost your card right in front of you, sorry about your luck." We came back the next day only to have the rudest General Manager I have ever met inform me that they "Can't get in contact with the Manager that has the number to the charity house because they can't call her because she has weekends off and she will be in on Monday." So she refused to even make an attempt to contact the keyholders of the donation box, and told me she didn't want to interrupt her manager on her day off. Absolutely unacceptable. They had no intention of ever making it right, I basically payed them for my food and then they stole my card at that point. So I informed them I would be following up with the Police because it is now stolen property. It was only after my fiance and I called the police that the Manager came back outside and said she finally called the manager with the number for the lockbox people and then proceeded to be rude and argue with us when I told her that was not enough at this point I do not trust them to do the right thing anymore. I have never seen a grown woman that acted more childish. When the police came she kept popping back out to try to interrupt me like a little kid scared they were going to get in trouble with their parents when their sibling tells on them for drawing on the wall.. After we informed the police officer of the situation she agreed with us and got in contact with the people who open the donation bins, and passed through my information to them after the General Manager refused to make an attempt earlier. I understand that mistakes happen, especially with minimum wage employees, but the lack of urgency, the lack of accountability, and disrespect we received over a mistake that they made with no intention of making it right is absolutely unacceptable. Couldn't even toss me some apple dippers just looked at me like I'm the jerk because they lost my card. Again if you have the option do not ever go to this McDonald's if you have the choice, they mess up orders religiously anyway, and if you do, always use the mobile app these McDonald's workers cannot be trusted with your money.

McDonald’s customer service is a joke and the managers are rude when you call this store I order a delivery to my home. I contacted DoorDash as paper was cooked into my burger and was asked if the bag was sealed I said yes it was I called tried to explain my situation to what I was told was a manager and she screamed at me to call door dash I advised I was told to call the store who made the food. She again told me to call DoorDash as it’s not their fault so I guess door dash goes in and cooks the food now that you get and Mac Donald’s is not responsible for handing out bad product just look what I was served stay away from this store and if who ever the lunch manager was on 10-21-25 @ 12:28pm would not give me her name when asked pretended not to hear me should be taught how to treat a customer or fired period I would never have her represent my company!!!

Normally no issues with this location but our experience on 23 October 2025 at 445P was not ideal. The employee working at the order pick up window doing drinks was not friendly and filled over half of my large soda with ice. The order I submitted stated light ice; there isn't even room to say that there was a communication error. Then we were asked to wait in a spot for our food; 15 minutes was a long time for a fast food drive through.

I ordered a McDouble no onion and it came with onions on it no problem. I went in to have it remade and waited for 10 min, and when I asked for my money back because it was taking too long, magical it was in a bag and ready. Only thanks to the store manger that had to get up from her meeting to figure it out. The store manger was good everyone else was not

Zero for Management Here. They deescalated, us asking for sauce. We are no longer allowed sauce. It’s for nuggets only per MOD. After calling the store to complain about management treatment, she hung up on me multiple times. I told her I was recording the conversation. She then called me back on my personal number. (I say this because she wouldn’t give me anyones name or number for someone above her or even for herself. She kept telling me i can’t give out personal information.)(she only called me back because I told her I was recording her) When she called me back she asked how can I help you I asked for a corporate number or someone else to speak to. She said to call the 1800 number on the receipt. There is No 800 number! Lady you acted horrible over one Buffalo sauce! That’s all I wanted!