McDonald's Menu Prices at 6604 Massachusetts Ave ★2.1 (48)

Order a mobile order. Went and picked up and waited a bit. That’s fine. What’s not fine is they gave my order to the car in front of me. They then take the food back and proceed to try to give it to me. When I told the girl no way they need to remake my food she holds it up rolls her eyes and goes “she doesn’t want this cuz they TOUCHED the bag” ummmm they obviously had to go thru it to know it wasn’t theirs! Not even 19 seconds an older woman whom I’m assuming was a mgr due to the shirt tries to hand me that same food in a new bag. I said seeings how I placed the order online and still had to wait for it there is no way you remade the food. She says they only touched the bag not the food. I said funny you weren’t at the window neither was the other girl. It’s literally cross contamination and a health code violation. Oh the attitude I got because I wouldn’t accept it. Really should brush up on proper food handling. No offense to the car in front of me but I don’t know who they are. Do better people. I typically don’t ever eat McDonald’s but inhad worked a 12 hour shift , the meat I took out of the freezer was still frozen at 9pm and at that point just wanted something quick. Reason 80000009098 why I normally steer clear.

I ordered a simple cheeseburger happy meal and a filet o fish. The filet sandwich was ice cold and hard and didn't have a drop of tartar sauce on it. The happy meal (what a misnomer!) had a toy, an ice cold fry that was only about half full and a milk. Do you notice anything wrong there? There's NO burger, at all, nada, nothing. There's also NO apple slices either! So I guess my child was supposed to eat cold fries that looked like they were yesterday's fries. And a milk. Fortunately we're not out of town so I had to make my family dinner at 10pm which was the entire reason for stopping at McDonald's. Between the time it takes to make everything, it'll be at least 11pm before I can get my 2yo to bed. We've been gone all day, were all exhausted and I get home thinking we could just eat real quick and get everybody to bed. Soooo the manager's best solution was to replace the meal. But I'm not coming back there tonight and for this kind of inconvenience and level of incompetence I think a full 2 or 3 person meal would be more appropriate to be comped. Under normal circumstances, where they just forgot the apples or the fries or the tartar sauce, that would be one thing but we experienced all three and the MAIN THING THAT'S SUPPOSED TO BE IN THE HAPPY MEAL WASN'T IN IT!!! I think this really calls for the manager to go above and beyond for this situation. But maybe this is standard for them. I'll stop by in a day or two and see if they even replace the actual meal. But... I think you get the idea. I rarely leave reviews and almost never leave negative reviews but damn! So there you have it, fair warning for the new McDonald's on Mass.

No matter how many times I try to give this store a chance it never fails, you're expected to get rude service, your order is goning to be wrong, even though its printed on the label, that they put on the food and they're mad at you that they messed it up. On another note, they don't have a phone number to talk to someone, it just goes to a cellphone that doesn't ring anymore so it goes straight to voice mail, but you cant leave a msg (not like they'd call you back anyways) bottom line would not recommend to anyone, unless you're use to this kind of thing. I'd leave I 0 star if I could.

Filled up the ice cream half way then we ordered extra fudge didn’t even put it in there then we asked for more and they still didn’t put anymore ice cream just added more fudge and it took them like 5 minutes to add extra fudge

Wouldn't normally review a fast food restaurant but sense I frequent this one I'll review. Brand new location, they take care of keeping it clean and nice. Decor/Furniture is nice. Small modern dining area compared to others. The service staff seem to be very attentive willing to help. Especially sense this new location greatly more focuses on the kiosk inside as there's a register but no menu display for the counter. Which is new haven't seen that before. The food has always been hot. And quick to get to you. Seems fresh as well didn't seem to have sat on a hot table for forever. Like some might do. So far really like this one. Hopefully you will too.