McDonald's Menu Prices at 3551 N Broadway ★3.6 (1301)

Three times the counter staff was rude to me and then I witnessed an interaction between specifically the manager there and another person trying to order at the counter. The manager was deliberately exacerbating the situation by asking the person after they expressed displeasure, "You okay, do they feel better now?" "Do you feel good about yourself?" this was a completely volatile situation. This was a young man who became more and more agitated, swearing and telling her he was gonna show her. It made me afraid. I left the building before somebody pulled a gun out. When I asked this same manager if I could have a little bit more coffee because I had put too much cream in it. She told me it was up to the line and refused to give me what would have been another teaspoon of coffee. The next day when I went there and ordered something she looked at me and literally slammed my food down on the counter, turned around, rolled her eyes and walked away. No, thank you, no, here you go, no have a nice day. Today I went there at 7am, and the door wasn't unlocked. An employee was sitting at one of the tables, looking at her phone, drinking orange juice and taking her medication and completely ignored three of us standing outside the door. Randy Wade needs to evaluate this specific location and assess the customer service skills being taught to these employees if there is any. What's worse is they feel entitled to treat the customers this way. Obviously there's been a culture developed at this specific location that it's acceptable and expected amongst the staff because she wasn't the only one who treated me with disrespect. i went through the channels to give a proper complaint. When I was contacted back by Dani (not sure of his title) all he cared about was protecting the restaurant legally, he could care less about what my experience was and admitted that to me. So then there was retaliation. The next day they charged my Paypal account at 12:16am. I immediately contacted the store to get my money back. Dani question me about who has my Paypal card and then proceeded to tell me that he couldn't help me. They stole my money in retaliation. Randy Wade, contact me.

Order something to take out, as always they forgot to include all the items of my order in the bag, when I called to ask for the staff to be more thorough and attentive before handing out the bag ( this is not my first time having an issue), the person who answer my call just told me is not her who served me, that I should talk to the person who served me. Not the proper way to handle the situation, I hope someone in management can follow trough in this matter and take proper action so it won’t affect your future business, for reference this happened at 8:20 pm

OLD FRIES IN OLD OIL. LADY IN CHARGE SAYS I CAN ONLY HAVE 1 BARBECUE SAUCE FOR A 16 DOLLAR LARGE MEAL. RUDE AND CONDESCENDING ACTING LIKE I DIDNT JUST GIVE THIS COMPANY 15 DOLLARS. IF I COULD GIVE NO STARS I WOULD DONT GIVE THIS LOCATION YOUR MONEY THEY TREAT CUSTOMERS LIKE THEY ARE NOTHING AND HAVE A MEAN ATTITUDE TO PAYING CUSTOMERS DISGUSTING MEAN BURGER FLIPPING LOSERS. Cold food terrible service.

Order food on the app guess cause I couldn't see my food till it was delivered they gave me what they wanted food was cold fries wasn't filled and drinks was halfway filled and none of my sauces was there and that was the second time I had to order cause they canceled the order the first time it's real frustrating after a long day of work with a family to feed i need them to do better and not having to wait till 1-5 business days for my refund from the first order

I visited this location today and the drive thru line was very long so I went inside and there was only 3 people inside but they took soooooo long to fulfill our orders. There was a young girl waiting before me and others so I had to speak up for her so she could get waited on. The service was horrible.