McDonald's Menu Prices at 3901 W Hillsboro Blvd ★3.6 (1690)

After an evening out, we sought food at this establishment. However, the staff exhibited exceptionally rude behavior. Despite their website stating that they are open 24 hours, they were not. The staff member informed us that we needed to expedite our orders because she was closing the kitchen. She had missed a significant portion of our food and became visibly upset when we informed her that some of our burgers were missing. This experience highlights the poor customer service provided.

Please hire people that understand English. I ordered a small fry and medium Dr Pepper. I get to second window. This lady asked if I had a Mc double and then I said small fry medium Dr Pepper. And she takes a minute to gather whatever then she asked me small fry mocha? How do you get Mocha from medium Dr Pepper

Just pulled up McDonald’s here on Hillsboro at 4:10am. Upon pulling up I asked the drive through attendant through the intercom if it’s only the breakfast menu or is the regular menu still available? She responded with the exact words “I believe so”. I asked “You believe so or are we saying no regular menu as your response confused me.” Her response in the most rudest tone was “The menu is on the screen!”. I then said “Mam all I asked was simply if the regular menu was available, that’s all. No need to get upset at a customer.” She said “GOODNIGHT THEN!” What a horrible experience for someone that works in restaurant management and just got off a 14 hour shift and simply was hoping for some Chicken Nuggets and call it a night. If that person is a manager she clearly needs retraining.

“Dear McDonald’s, Could you please hire people who are courteous to the customers and have an appropriate level of intelligence for their positions, rather than people who CLEARLY don’t care AT ALL about customer concerns and simply smile at you when you’re expressing a concern, which is NOT courtesy. “ I ordered an iced coffee and one sausage McMuffin on the app. Arrived 3-4 minutes after ordering. Was in spot 1 at 7:49 There were 4 cars in drive thru line and 1 car in spot 2. After three minutes, an employee delivers to spot 2. Now there’s 1 car left in drive thru. After 9 minutes (it’s now 7:58), I decide to walk into the building. There are exactly 4 customers. Two sitting and two standing waiting for food. An employee then comes in to start her shift (clearly she just arrived). I wait longer. At 8:02, an employee brings out ONE coffee for an elderly man who’d been waiting. I then say, “Excuse me miss. I’ve been waiting 12 minutes for a coffee and muffin. “ She turns back and starts speaking to her colleagues. Then 1-2 minutes later brings out my coffee (or better started, my cream with a splash of coffee) and muffin. I ask, “is there a reason it took now 13 minutes for this order? Is something broken?” She simply smiled with the most “I don’t care at all sir “ attitude and said, “We’re short staffed”, as if she’d been rehearsing that line as a standard response to any complaint or concern. I respond with, “How many people does it take to make one coffee and one muffin? When I arrived there were four cars in drive thru. They’re all gone and there’s no one in here ordering, so, why did it take so long?” “We’re short staffed ..” she replied, and walked away. I look into the kitchen and see three women. I did not see the forth that I mentioned walked in earlier. So FOUR women now and NO customers in line or drive thru. I know this is McDonald’s. I know people say, “what do you expect from minimum wage workers”. But, I’d expect them to do their jobs as hired to do and at minimum, be respectful and care about what you do. I may not be paid what I’m worth or would like (and I know ) , but I do still have self respect in what I do and for others, especially customers. It’s not that hard. But this was very very aggravating! So I’m late to work now! Pictures show the empty drive thru as I walked out and nearly empty lot and people in the kitchen and nearly empty inside and time stamp on the order printout of 7:51 ( I got my food at 8:03, ONLY because I walked in for it!!). Pass on this site. These folks don’t care, and this is not the first experience like this. Just my first posting of it. Go to the next McDs

If I could give this location 0 stars I would. I’ve only been here three times now, each experience worse than the last. I kept hoping it was maybe an off day for them and trying again. Every time I’ve been here I’ve been treated poorly, the staff is very rude and apathetic. I’ve waited 10 minutes in the drive through spot waiting for my food each time. And no, it wasn’t during a rush or busy time of day. I will not be coming back to this location. There are several near here, so I’d recommend passing this one up for another location in the area. Update after I got home… I had gone in after 5 minutes (I was told it would be 3 minutes at the window) apparently they didn’t like that and decided to absolutely nuke my chicken. Thanks for nothing guys