McDonald's Menu Prices at 4152 E. Johnson Ave. ★2.8 (226)

Worse service!! I wish I could give zero stars. I went through the drive thru with my children at 9:13pm. I had a simple order and was asked to pull around to #2 so I did. They brought food out and gave to me but it was nowhere near my order. I took the order back in and had to wait 5minutes until I was helped. They took my receipt back and the bag of food and then blamed each other for the food mess up. The acting manager tonight said " i am one fing person" its not my problem. Then they worked on other orders all while I waited at the counter. 40 minutes went by and they walked out with several orders to other customers they had since made wait. I asked if any were mine as I had been there longer and was told no. At this point I asked for a manager. This "acting manager" told me she was just made aware of my order issue. I called her out on that as I heard and watched it all unfold. Due to this interaction and lack of accountability I requested a refund. I live near here and go here often but I will likely not go back. This establishment needs new employees in the afternoon/night because it is this way often. I was throughly shocked at the lack of customer service skills.

No service required, no interaction, no one at the front counter. I'm not sure how to rate the experience. I'm adding five stars because the place was clean and I received my order in a timely manner.

Ever since I’ve moved here, the service has been consistently horrible. Either staff needs to be retrained or higher-ups need to step in, especially during early mornings and weekends, because this is never ending. On top of that, if you’re a walk-in customer, ordering through the mobile app, or a food delivery driver, expect to wait 30+ minutes for your order. The drive-thru is always prioritized, while everyone else is left waiting. The manager and staff give the same excuse every time: being understaffed. At some point, that stops being an excuse and becomes a management issue.

Got 6$ spicy mchicken, added cheese. Sized it up to medium. There was no line whatsoever. Chicken was cold as ever for one. (Impossible to be cold if I live Right behind the establishment) no cheese after I asked If the cheese was added. Fries were cold… I just Don’t get it… if you wouldn’t eat it that way, why would you bag something like that up for a customer? You need new staff.

Management needs proper customer service training. I’ve been to this location since it opened and there is a girl on the second window who is light skinned, red-pinkish hair who is so rude. She NEVER makes eye contact with me or say a word after I clearly say thank you and I find that as a lack of respect. I don’t expect a conversation but just eye contact and a simple “enjoy” or whatever.