McDonald's Menu Prices at 8530 W Irlo Bronson Memorial Pky ★2.9 (1182)

My son ordered a Happy Meal and received a girl's toy (Disney Frozen). I politely asked the server if it was possible to exchange it for another one, since he is a boy and doesn't play with girls' things. She very disrespectfully said that she couldn't check, that they are all the same. This was a great lack of sensitivity and respect for the customer. I will not return to this place!

My husband placed a mobile order for me to pickup on my way home from work. When I arrive at 10pm, there are green cones blocking the drive thru. Oh well. I go inside and tell the lady at the register my code. She can't seem to find my order and goes back to ask. She finds the order (because it was under drive thru but the drive thru was blocked off) and tells me they will have it ready. I waited for at least 10 more minutes and she comes out and says that anyone who ordered a Quarter Pounder will need to wait since they are having issues with the grill. I had a quarter pounder in my order, so I patiently wait. Another 10 more minutes go by and they finally are able to get the grill working. About 5 more people who came in behind me got their food. Everyone had their food except for me. They opened the drive thru back up while I was waiting, but I decided to stay inside since I had told the lady I was here and didnt want to add to the confusion. After another 10 more minutes and I am the only one waiting, a guy comes out and says "Is anyone waiting for an order for Duncan J?". Yes, thats me. He then told me they were still working on my order. Took another 3ish minutes. So frustrating. I think they just forgot about me. I understand the confusion since I had to come inside, but they still shouldn't have forgotten about me. Worst experience ever

Order was accurate. Ordering was easy at drive thru. Burgers were warm, not hot. Caramel frappe is delicious. Lots of parking. Easy to enter/exit parking lot.

This location sucks and that’s a nice way of putting it. You always have to wait even in the drive thru they tell you to pull forward not just one car all cars. Then the order comes it’s cold or items are missing. I wish this location would get new management because obviously no one is managing it properly. Either that or shut down and put a new fast food place here.

Horrible service…second time I’ve been to this store and had issues. As a store manager who runs another McDonalds location this is very frustrating to see. Both times no one was at the register to assist customers who are waiting to order or need assistance and have to wait a long time to wave down a crew member for help. I ordered curbside with my friend, he ordered a shake, and I ordered a shake and a McChicken. After a while we got a notification saying our food was coming out and it was over 10 minutes later and we still didn’t have our food. We called in and they didn’t have my order anymore. A crew member brought out his shake with his order tag on it, and then brought out my McChicken and not my shake. I went in and waited a very long time to try and wave down a crew member. When one walked by I said “excuse me,” and when he asked me if I spoke Spanish, I said I do not. He then pointed at two crew members as if he was going to tell them I need help…but then went around the corner the opposite way…I then had to wait a bit longer until one of the managers came to assist. From an area around the corner in the lobby. When I finally got my shake and told them what happened and that it wasn��t appropriate. He apologized but said that the cast member was probably looking for them specifically, and then said that they’re busy when I told them that he pointed to other crew members…I should have asked for a store owners information to pass this information along because this is not the appropriate way things should have been handled, even in a busy environment. But I am on vacation, and do not want to deal with this any further. Just be cautious when going here.