McDonald's Menu Prices at 1601 Alton Rd ★3.5 (2485)

Ordered food at 1:35 A.M through app. When I arrived, the food wasn’t ready and didn’t even show up on the screen and almost left empty-handed. On top of that, it did not let me cancel the order because it was supposedly “getting made” , which wasn’t happening. Out of all the times I’ve visited this McDonalds, the app never failed me until today. I recommend paying in person and not on the app.

Honestly, it seems it’s always the same story with McDonalds. Either your food is cold or they give you the wrong item. McDonald is advertising the new BIG ARCH sandwich and caught my attention l when I get my order from an online pick up. I found out the gave me a regular Big Mac. Now yes my job is also to check I got my order correctly. But that’s the reason of having a screen with the items to goes inside the bag and also you have a machine that prints out a sticker with the items that I order as well. As a ex general manager disciplinary action needs to be done when they mess up an order. Not only that goes to waste but also wasting your client time and money. Unfortunately I have a limit schedule to eat so I couldn’t go back but it’s very unfair.

Typically the order is right, but today I got to work and I feel cheated. I ordered an $11 sandwich and got a $8 sandwich. I'll delete this review if the situation is fixed

Aspen was so nice to me and my son. She was patient and helped him make his order. It is a nice change from the normal service that most South Beach restaurants offer. I want more people like Aspen everywhere I go. McDonald's would be best to acknowledge the good people that work hard to make the experience better. - - side note I dislike the touchscreen, it makes the restaurant experience feel like a trip to the DMV. Humans buy your food, not clicks and touchscreens.

Im only putting 1* because i cant put 0*. I ordered 2 burgers and 1 large fries, my order is ready I picked up and once i got home (5 blocks away) i noticed the fries are not in the bag, came back to the restaurant (5 minutes later) tell the lady that they made a mistake, no big problem i just need the fries that they forgot to put, she says she is calling the manager. The manager arrived and says: I cant do anything once you cross the door, so I reply: do i have to open my burger here to check if all the ingredients are here at the counter? He said yes! So you know guys, check your order at the counter, cause once you’re out of the restaurant they dont care about you anymore!