McDonald's Menu Prices at 6485 Caroline St ★3.4 (2421)

We arrived and parked in a curbside spot at 8:34 PM after placing our order through the app. Everything looked good at first — the app even said our food was “on the way” about 30 minutes ago. But as of 9:11 PM, we were still sitting here with no food, no updates, and no communication from the restaurant. We called twice trying to figure out what was going on. The first time, the employee didn’t even ask for our name, order number, or parking spot — just said they were “really backed up” and couldn’t find the order in the system. The second time we called, we were told they had just received the order, which made no sense because it had been placed almost 40 minutes earlier. The entire experience has been frustrating and disappointing. If the app isn’t working correctly or the staff are overwhelmed, there should at least be some honesty or communication so customers aren’t left waiting this long with zero updates. Definitely not the level of service I expected, and it makes me hesitant to come back or use curbside again. As you can see in the pictures posted, the order was made at 8:34 and the picture was taken at 9:18pm. We didn't get anything until 9:22pm. In the picture below, you can see the employee sweeping instead of helping get food out.

Out of grinch meals. Made me buy 3 Orders of fries just to get extra grinch salt have no bag to put the fries and seasoning into to mix. Fries were cold. No cheese for the cheeseburgers or any other sandwich with cheese. Burger was old and cold as well.. Long wait everyone complaining and demanding money back for having to wait so long. Luke warm nuggets. Waste of 25.00...

Check your order and make sure they got it right.... I don't know if the drive through la was exhausted or something else.... I had to tell her they didn't give me all the strawberry cream pies..... I had to ask for bbq sauce.... Be prepared to wait for the grinch meal.... At least they did let us know that they were out of sauce for the hamburgers that come with the grinch meal and had only mcnuggets.

Great staff, fast food. Fries were hot, fresh and salty. Loved them! The friendliness of the staff warmed our hearts as the lobby was freezing due to broken air conditioner. It should be getting fixed soon. One of the friendliest staff for McDonalds. Thank you for the coffee, too!

Today they did a great job. Both windows were nice and polite! They did ask me to pull into a parking spot while they finished my order. I hate this and I really wish they would stop this practice especially when nobody is behind. Anyway, they had my order to my car in less than two minutes. The food was hot and tasty. I really appreciate these folks doing a great job!