McDonald's Menu Prices at 1090 E John Sims Pkwy ★3.7 (1244)

The food is usually good and made correctly, however… my family , my husband , and i have all had multiple negative experiences with an older black woman that seems to work morning shift regularly. She’s snippy , rude and generally unhelpful. She’s very quick to cut you off mid order, and just never has a positive attitude. i’ve lived here in Niceville over a year and she’s the only employee i’ve ever had a negative experience with consistently/ pretty much everytime she works the windows. i do understand working fast food is frustrating and people get stressed, but it’s to a point now where we’ve all stopped going in the morning time just to avoid interactions with her. occasionally she’s there during evening / nights as well but not as often as the morning. 99% of the time we all use the Mcdonalds app and just give our code at the speaker, but if she’s at the window shes still rude and snippy.

Because 0 stars isn’t an option. Good job on hiring Kyle or Tyler w/e the 13yo manager on duty on 11/20/25 @ 6:00. Started off with my wife ordering the food on her app and having me go pick it up. I get there and she give me the code for the order but it’s not working. I pull around to the front and walk inside and am greeted by a nice lady working the counter. She doesn’t know who to help me and calls “the manager” over while she try’s to find my order. I start telling him my situation and he tells me he cannot help me, that I need to have her phone or log into her app in order to verify the order. Even though I can prove the order number and even recipts from both her app and my bank where the money was pulled out. Meanwhile the lady from the front bring the food and try’s to give it to me. Nope, Kyle isn’t bugging he says people steal all the time and he can’t do it. So.. I drive all the way back to my house to pick my wife up and we drive back to the store. They go back and forth until he realizes, oh the order and recipts are legit and now they have to remake all the food. I guess it’s a good thing I didn’t steal all the food they had to throw away. Or god forbid give to someone else in the drive through. Thank you again for giving me a reason never to come back to this place.

My husband and I went through the drive thru earlier today, and thought the speaker was broken, after calling out 3 times, with no response. So we proceeded to pull around the building to park, and order inside, when we saw another car in the drive thru, so we pulled up to the first window, to be greeted very disrespectfully by Nemo, who was working the window. Instead of greeting us, she rolled her eyes and immediately said she was "literally" about to get to us. So we asked if we could order there, and explained to her that we thought the speaker was broken because we were failed to be greeted. She proceeded to blame us, and say that we should have waited instead of pulling around to have our order taken. I've never seen such blatant irritation & awfulness towards another human being, let alone a customer, and to top it all off, she even got the order wrong. Terrible experience, maybe she was having a bad day, it happens, but you don't take that out on your customers.

Stopped here for breakfast after our flight and was very pleasantly surprised. The employees that we encountered were pleasant, friendly and hard working. The lobby was clean and is very unique compared to the “typical” McDonald’s lobby layout. Our food was correct, hot and good. Shout out to the owner/operator and the employees that keep this place afloat. Keep up the good work!

Biscuit seemed a bit old but wasnt terrible. Ice coffee was perfect! Leader lead; team seemed stressed,possibly due to the possible manager (? Not sure, red shirt, no hat) was pretty hateful with a few guests, and all around seemed to have a bad attitude. Seemed like a busy morning however I am sure it would go much smoother with a more positive attitude from anyone in leadership.