McDonald's Menu Prices at 121 N Tyndall Pkwy ★3.2 (2693)

Worse McDonald's in the county and unfortunately the only one by my house. We went for lunch yesterday at 2pm restaurant was nasty tables were dirty, i was the first one in the lobby followed by several others a few minutes later. Ordered my food waited around 30 minutes to receive most of my food all of which was cold fries were cold and soggy as they usually are at this location i waited another 15 on a large fry, which also came out cold. Go figure waiting this long for cold food. my son is allergic to onions so i ordered his cheeseburger plain as i always do. Needless to say they were more than happy to smother his burger in onion. Waited at the counter while the manager and most employees ignored me. Finally when an employee asked me what i needed I told her the situation and she told the manager. Now im waiting aprox 10+ minutes for them to remake the burger several other customers had issues with their food and their complaints were also ignored by management. By the time i received the burger everyone else was done with their food so i told my son he can eat his burger.at home or along the way. When he opens his burger to check for onions i noticed not only is their still onions on his burger but you can see where they scrapped the majority of them off this is absolutely disgusting with a complete disregard to a child's health. The manager here needs to be retrained on customer service, and food quality or let go!

We know that when we go to this McDonalds, the order will be wrong 100% of the time. Usually its a mild inconvenience and we just ask for the missing items. It's the closest one to us by about 20 minutes, and usually the staff are at least nice. Our experience this evening was atrocious. We ordered on the app, went to the drive thru, were asked to pull up, where we proceeded to wait 30min before being given the entirely wrong order. My husband went inside to have it corrected, where he had to wait even longer. The corrected food was also missing items. We had to wait for the missing items to be made, and by the time that was corrected, our other food was cold. The staff this evening were dismissive, unapologetic, and offered no further solutions to their mistakes, the wait time, or the cold food. It's been six months since we moved here and I haven't left a review yet, but after this I had to say something.

I'm rating as a delivery service so I can't rate the food except to say I've witnessed many customers coming back in because the order was incorrect. This store is consistently late. I've had typically 10+ minute waits and as high as 20 minutes. Yesterday, I waited almost 15 minutes for 2 cookies and an iced coffee. The lobby was empty aside from one other driver and the drive thru wasn't extremely busy. The staff ( there were at least 6 people working) practically ignored me without asking me what I needed. On more than one occasion, I've seen food orders that are hours old just sitting untouched and I can only assume it's because of the ridiculous wait times. I myself had to leave and unassign my order once because I had someone else's order waiting to be delivered. That put a bad mark on my delivery rating. I don't accept orders for this location unless it's too good to pass up, then I pray. I hate leaving unfavorable reviews. I've worked in the food industry for 3 decades. I've been on both sides of the counter and I know fast food is hard and hectic. However, when the service is so unfriendly and consistently bad, that points to poor management. UPDATE: I have to give credit where credit is due. Since posting this, I have seen tremendous change for the better! Keep up the great work!

Want bugs with your fries?! I am also contacting corporate. No only was my order messed up but came with a bug in my kids fries

Got a deal, two sausage egg cheese muffins for $5. Not bad in this economy. 👍 to McD's