McDonald's Menu Prices at 4860 E Irlo Bronson Memorial Highway ★3.5 (1187)

I had taken a pause from this McDonalds but recently began going back. I am definitely seeing an improvement among their staff and service. The speed and consistency of correct orders has improved too. I appreciate that the company seems to be responding to concerns. Thank you and please keep it up. I appreciate this location especially when it is operating well.

Line is always long poorly designed drive thru. Inside is always under construction. If u get a large fries make sure you check them to make sure they fill them up because the always skimp you on the fries, sometimes who ever makes the food over salts or over peppers the burgers.

Every time I come to this McDonald’s and ask for made-to-order fries, they reheat old fries by dumping them back into hot oil. That’s not “fresh.” It’s greasy, disgusting, and honestly misleading. If you can’t make fresh fries, just say that, but reheating old ones in oil is not acceptable. Today was even worse. My drive-thru lane was moving slowly, so when the other lane advanced, I switched over. I sat there waiting with no response, even after saying “hello” multiple times. Then another car pulled into the lane I had originally been in after it moved up, and their order was taken immediately. Meanwhile, the employee told me to hold on in the lane I was in. When the original lane I had started in moved forward, I switched back to that lane because a male employee was taking orders there. At that point, the same female employee intentionally moved over to that lane, took over, and told me to wait again, even though she had already made me wait in the other lane. At that point, it was clear this was deliberate, not confusion, especially when they have cameras. I had already been waiting, and she actively repositioned herself to delay my order again instead of letting the other employee take it. Between the poor food practices and the disrespectful service, this location consistently disappoints. I won’t be returning.

I had a very uncomfortable experience at this location due to the manager’s behavior. The situation escalated quickly and could have been handled with much more professionalism and composure. Customers deserve to be treated with respect, regardless of circumstances. I hope corporate leadership reviews how situations like this are managed in the future.

I can’t say that I’ve ever had a restaurant give me a burger with a bite taken out of it. What a disgrace.