McDonald's Menu Prices at 3411 E Busch Blvd ★3.3 (4324)

Health department needs to be called in my opinion. Bearded dragons allowed in the store, on the tables. Took over 40 mins to get 3 sandwiches, 1 fry, 1 nugget and 2 drinks. 6 other people who ordered came back during that time saying they had missing items. Oh and the gentleman infront of us paid our bill and we paid his bill. SO unorganized! The other people waiting in line were very kind and patient and nice to talk with during the VERY long wait. We all wished each other good luck in getting the correct food or food in general. *** I have responded to the needing additional information. Considering it is just a canned auto response email. I will be shocked if McDonald's really does care what is happening within their stores. Your employees have ZERO care about customer service satisfaction.

Food was absolutely raw and cold after waited five minutes to have order taken And waited in drive thru for two meals and for 30 minutes, fries were old soggy and cold -not well salted and people taking order had a lot of attitude and did not really care for customer service although taking there time they surely seem to not take the time to care for customer satisfaction. Even the apple pie and cookies was super cold, I don’t trust eating it and it has no enjoy by sticker.

Waited 30 minutes for one breakfast sandwich. When I asked about my mobile order because others were getting their food the person working the counter went off on me. They then proceeded to lock the door of the restaurant as well not to let others in. No one in REPEAT no one should come to this location. This is why they continue to fail as a company.

I only come to this location when my family goes to Busch Gardens. If we need something quick before hitting highway for 2 hours, this is our spot. However, all the reviews that are bad are 99 percent accurate. I always have an issue with my order! Anything from missing napkins to missing food, to selling soda water as sprite. Which that last time, I should have checked when I saw that another customer inside had gotten soda water 2x and then a disgruntled employee responded " that means we are out of sprite...what do you want?" No apologies for giving him the wrong nasty tasting beverage twice. Everyone that was ahead of me had something wrong with their order! And like I said, I didn't check my daughter's sprite before leaving(mobile order btw) and it too was nasty soda water. They never give straws with the drinks, or sauce for the nuggets. This again, is everytime we go to Busch Gardens. There is always an attitude when you ask for the things that you should have gotten with your meals. It feels like you're bothering them at their job. The only saving grace for this place for me is that our food has always been pretty good...so far, because I have seen some of the reviews which makes me nervous. So the food being fresh is the only thing keeping me coming back to this place. However, this last time might be my last time. I'll just find something else enroute to the highway. This was only because it was the closest location near the park and we are usually hungry afterwards. But I think we have ran our course of good fortune. Don't want to risk it anymore and get bad food and bad service on the next trip.

To the lady who took my order at 12:50 ish last night, that might’ve been possibly the BEST service I’ve EVER had at any restaurant. Fast food or luxury. For the service to be that good despite how packed it was and the time, im genuinely impressed. She deserves a good raise or at bare minimum a bonus.