McDonald's Menu Prices at 7350 Veterans Pky ★3.4 (1662)

drink machine is always down. asked for sweet tea, got unsweet. ordered a $5 meal deal was pulled up for 5+ minutes for fresh value fry but burger was cold, hard like it had been sitting for atleast an hour. nuggets were definitely not fresh.

1★ — Food safety + zero customer care Location: McDonald’s, 7350 Veterans Pkwy, Columbus, GA Date/Time: ~7:45 PM, after a 12-hour shift Order: #2 Quarter Pounder Meal — well-done, only mustard + unsweet tea Employee at counter: Katrina I eat out a lot. Lately I’ve learned to pick my battles, because arguing over basic customer service has become a regular thing. But this one crossed the line. I got home, took one bite, and had to spit it out. The burger was pink/raw inside—nowhere near “well-done.” I turned my car light on, opened it up, and took photos. Food safety matters. I shouldn’t have to inspect dinner like a health inspector. I drove back, walked to the counter with the bag in my hand, and waited. The staff member looked at me—no greeting, no “how can I help you?” I said “hello,” and explained I ordered well-done. Before I could finish, she said it “came straight off the grill.” When I opened the box and showed the raw center, she just said “oh.” No apology. No ownership. No “this shouldn’t happen,” no urgency. Ten minutes later, I got a remake—still no “sorry” or “thank you.” Here’s the bigger issue: we work hard for our money. Fast food isn’t cheap anymore. I shouldn’t have to fight for a properly cooked burger, wait 20–30 minutes, or be met with an attitude for asking for what I paid for. Mistakes happen; how you handle them is the difference between a loyal customer and a lost one. Tonight I felt like they were doing me a favor just for existing—while handing me a raw burger labeled “well-done.” What I expect from management: A real apology and acknowledgment this is a food safety failure. Retraining on greetings, apologies, tone, and problem-solving. Clear standards for cook temps and order accuracy—especially when “well-done” is requested. Empower staff to fix issues with care and urgency, not defensiveness. I’m not here to embarrass anyone. I’m asking for basic respect and safe food. This shouldn’t be normal. (Photos attached.)

Lets ignore the fact that there was an attitude, can you at least get my food right? It clewrly says extra pickle, extra onions. I got 1 pickle and no onions. The other sandwich has 1 pickle and no onions, smh. Then I complain through the app. That was 2 weeks ago, nothing. No one has reached out. I called today (11/26) like when will someone reach out, the manager, as she said she was, told me to call back tomorrow, on Thanksgiving, to speak to the manager who actually handles that 😐😐 huh?

Get your receipt, I caught a surcharge on my 10 piece nugget meal ($8 before tax) and inquired about it. The response was, they were out of regular cups and the young lady rung up the items in my meal separately. Meal went from $9 to $10.54 (after tax) and the supervisor on shift saw nothing wrong with it. Customer service 101- let your customers know if they are being charged more before adding on charges- it’s not your money!

My two burgers are very pink and a little cold. I hope I don’t get food poisoning….. My apple pie is burnt 🥺🥺. I took the food back and the girl just stared at me while I told her what was wrong. Then I overhear them in the back laughing because I said the burgers were raw. They give me 2 new burgers and a new apple pie. I cut the burgers in half and they’re good. Open the pie and I could’ve sworn they gave me the same apple pie - still burnt. I then asked for a refund which they were more than happy to help me with.