McDonald's Menu Prices at 2350 Cheshire Bridge Road Ne ★3.3 (2271)

I already paid for my order ($17.08) using my American Express card, but after 15 minutes of waiting, the staff told me I “didn’t pay.” This is unacceptable. The transaction was approved, clearly shown in my Wallet app, and I still didn’t receive my food. The customer service at this location needs serious improvement. Please train the staff to check payment properly and communicate respectfully with customers.

Jan is always courteous, efficient, and very detailed! No matter what, her customer service skills shine bright! It’s the little things for me, that places a smile on my face! I appreciate you Jan and your ability to put a smile on face, every time I come through your drive thru! 🙏🏽

This was genuinely the kindest customer service experience I’ve had in Atlanta, let alone McDonald’s. The drive thru operator (she had braids and pretty pink nails) was so sweet and patient in answering my questions about the Monopoly game. She also made sure that my coffee was exactly the way I liked it. Even the gentleman that handed me my order had such a friendly demeanor. I don’t typically write reviews, but I was really floored by how amazing today’s crew was. Thank you guys !!!

Yesterday we went through this drive through after using the mobile app to order, got home with our order and opened the burger to find it had several bites already taken out of it (picture attached is exactly how it looked when we opened it), we drove back and the staff told us “it was a burger returned by another customer so they gave it to us since it matched our order, they didn’t realize it had already been eaten”. So not only are they recycling food returned by other customers, they aren’t even checking it before giving it to another customer. On a separate trip about a month ago, I used the mobile app to order, then at the drive through line I read off my code and they verified it was me. I drove to the receipt window and the cashier said she didn’t see my order in the system. I showed her on the app and how I’d already paid for it, and asked how she could have verified my drive through code a minute before if they didn’t have my order and she rudely snapped that there’s nothing she could do. After asking for an explanation or what I was supposed to do (assumed that I shouldn’t just be out the money for the meal if the company’s app wasn’t working) I asked if there was a manager that could help us and the cashier responded “we have a manager here but he doesn’t want to talk to anybody”. I finally just left the cashier window and decided to stop at the next window to see if the employee there could help, and they had my order sitting there ready for me to pick up. I told them they need to check with the cashier or their system because there was clearly a disconnect where the cashier was telling people to leave without getting their food and the pick up window employee just chuckled.

The food was good; however, I was very disappointed to observe a food crew member handling food with long nails. It was concerning to see that the manager allowed this, as it does not align with proper hygiene or safety standards. Additionally, the same employee was using her phone while handling food, which raises further concerns about cleanliness and food safety practices. I sincerely hope management addresses this issue to ensure all employees follow proper food-handling procedures.