McDonald's Menu Prices at 2443 Hamilton Mill Pkwy ★3.4 (1568)

The service was good. The team members that I conversed with during my visit were nice and friendly. The play place area was kept clean. I saw staff cleaning up tables after customers left. My daughter and I shared a happy meal, and I used a reward on the app to get a large iced coffee, which they made so delicious. 😋 Afterwards, we had the deal for 2 cookies. The overall atmosphere was quiet and enjoyable. Prices were average. We had a good visit!

We visit this McDonald’s frequently and usually get great service. Unfortunately this time we did not get good service through the first half of the drive through. The person asking for orders was rude and short as soon as we get to the first window( the same person taking orders) doesn’t say a word he is too busy on his phone. The gentlemen handing the food out was nice and professional which is for the additional star.

Extremely Disappointing Experience We placed our order at 4:20 PM and didn’t receive our food until 5:00 PM. During that time, we watched our bag sit behind the counter for at least 20 minutes before anyone handed it to us. By the time we finally got it, the frappe was completely melted and the fries were cold and stale. Another customer who ordered at 4:15 PM still hadn’t received her food even after we did. Meanwhile, a group that came in after us received both of their orders before ours, which was extremely frustrating. Trying to speak with staff was difficult because they were avoiding customers and staying behind the counter without acknowledging anyone in the lobby. On top of that, the woman bagging the food was sneezing and did not wash her hands afterward before continuing to handle orders. That is a major health concern. The manager did tell the team to speed things up, but it was clear that speed, customer service, and proper food-handling training are all major issues here. Whether it’s lack of training or lack of support, something needs to change. Even getting our drink cups required us to ask again because they weren’t included. We consider ourselves very patient and understanding—waiting isn’t a problem when the food is fresh and the service is respectful. But this was unacceptable from start to finish. This is the second time we’ve had an experience like this at this location, and we gave them another chance thinking maybe breakfast time was just extra busy. Unfortunately, this visit was even worse. We will not be returning to this location. It’s shocking that it’s able to stay in business with the way it’s being run.

The young lady at the drive thru was very rude. Tone of voice is everything and hers was filled with attitude. I got to the window and asked for her name and they stated they couldn’t give it because she was a minor. I know I’m not the only one who complained about her attitude. The manager was no better. She stated she would talk to the young lady but you can tell she was just talking. She seemed very lost and not in control. The manager, Tabitha stated “she wasn’t listening on the headset because she had a lot going on” she wasn’t wearing a headset to listen. Who knows how many other people the young lady was rude to a manager with a headset on could have caught it and addressed. Neither of them apologized. People work to hard for their money to deal with rude attitudes. I will no longer be a customer of McDonald this was the last time

This store does not run smoothly. Two customers who did not speak English as their first language had been waiting for coffee for quite some time. What appeared to be a manager was not patient and bordering on rude when telling them it's cold outside and they had to brew a lot of coffee. There were a lot of vehicles in the drive thru and a few more customers waiting on food in the lobby. It took me five minutes to get a drink in the lobby - the only item I ordered. Store and bathrooms were clean.