McDonald's Menu Prices at 2791 Panola Rd ★3.1 (2503)

Hey. I've had my problems with this location but I gotta also give them a shout out when I'm pleasantly surprised. The service was fast, I went through the drive through and both the cashier and the young lady at the food window were polite. I was asked to wait for my food in a parking spot and this is where they got me. Kimmie comes out with my food but she also has all the sauces with her on a tray. I didn't have time to mention I wanted bbq sauce at the food window so it was cool that Kimmie had them with her. I don't know who's idea it was to do that but small things like that get major points with me.

The wait time at this McDonald’s is consistently outrageous. I’ve sat at the drive-thru speaker for 15–20 minutes with no response, repeatedly saying “hello,” only for someone to finally come on the speaker with an attitude. While the food is sometimes fresh, it does not make up for the extremely poor service. Fast food is supposed to be fast, and this location completely misses the mark. Expect to spend close to an hour here, which defeats the entire purpose of coming to McDonald’s. Customer service is very inconsistent—some employees are kind, but many are rude and unprofessional, especially when customers have been waiting far too long just to place an order. McDonald’s is known for prioritizing speed and efficiency, and this location does neither. This has been a consistent issue every time I visit, not just a one-off bad day. I would strongly recommend going to the McDonald’s on Harrison instead, where the service is much better.

Placed a mobile order and waited 20 min to get my food. Realize I didn’t get my 10pc nugget I ordered once I got home. I kept trying to call and the phone number isn’t even a working number! Had to drive back up and wait in line for another 20 min just to get to the speaker to tell them my food was missing! This was ridiculous. Spending almost and hour and half to get freaking McDonald’s!

Tonight was one of those nights. I busted two tires on the right side of my car and had to get them fixed — super stressful. After all that, the only thing I wanted was my usual comfort order from McDonald’s: a sweet tea and a McCrispy. The first location I went to said they didn’t have any sweet tea (basically just didn’t feel like making more), so I went to another one. The line was long, but when I finally got up there, I realized it was literally just two ladies running the entire restaurant — cooking, taking orders, everything. My husband drove past the first window since no one was there, BIG MISTAKE LOL and when we got to the second one, the lady with braces greeted us. She was funny, had such a good attitude, and made light of the chaos even though she was clearly doing the work of five people. The food came out hot, the sweet tea was perfect (which is rare!), and honestly, her energy just made my night better. So to the nice lady with the braces, if you see this, thank you. You were the bright spot in a rough evening, and your hard work didn’t go unnoticed.

Dear McDonald’s Customer Service, I am writing to bring to your attention a serious concern regarding the food my boyfriend received from one of your locations. On 8/29 he purchased a Quarter Pounder meal. Upon taking a bite, we discovered that the burger patty was raw and pink in the middle (see attached photo). This raised significant health and safety concerns, as undercooked beef can pose a risk of foodborne illness. We were very disappointed with this experience, as we expect McDonald’s to maintain proper food safety standards. I kindly ask that you investigate this matter with the store to ensure it does not happen again. Additionally, I would like to request a refund for the meal and any appropriate compensation for the inconvenience and risk caused. Store location: Panola Rd Lithonia Ga Date of purchase: 8/29/25 Thank you for your attention to this matter. I look forward to your response.