McDonald's Menu Prices at 2025 W Spring St ★3 (1595)

This place needs to be shut down. Service is terrible, food is terrible, a few good attitudes is all this place has going for it. I’ve never seen a medium rare burger from McDonald’s until tonight. This isn’t the first time this place has disappointed. Idk why the kids like this place!

My parents and I webt to dinner because they wanted a Shamrock shake. As we were standing there waiting to order at the register the manager proceeded to yell at my mom that she was using the register and that we needed to place our order at the kiosk ( heavy set black lady wearing gray pants and grayish color button up shirt sleeve shirt). My mom nicely asked the lady about ordering at the register and she yelled at my mom that she was using the register and that we had to do our order at the kiosk. An employee started to assist us at the kiosk with placing our order and while doing so I could the manager make the comment "don't they see I am busy using the register". We started to place our order and was inform that we could not get shakes because they were cleaning the machine and it would be several hours. After placing our order we waited 20 minutes for our food to come out. It was not only cold, but they did not give us straws or napkins. I had to get the napkins myself and then go to the register and ask for straws. It is sad that this location is being ran this way especially because it is the only one in Monroe. The manager clearly needs to learn better customer service and customers should not have to wait 20 minutes for their food and then have it be cold.

Realisticly, the food is terrible for you, and you could buy better food from publix or kroger. The service has a couple of nice employees. But besides that there is nothing going for them. The main problem with the service is the managerial staff. Almost everytime I visit, theyre either sitting at a table talking, yelling at employees, or even on their phones while “preparing” orders. And the time it can take to get your food is simply a gamble, it could be 2 minutes, to literally an hour. And if you purchase larger orders, nine times out of ten. Somethings either gonna be wrong, or missing. One time i was there and the cops were there, i wasnt quite sure about what, but I believe it was something over a refund or something of that matter. That is unacceptable. It is not that hard to act like you give a damn about your job. Now the atmosphere. Overall the decor and design of the restaurant is aesthetically appealing. Some downsides being food on the ground wet floor signs in the middle of the floor, and have as i have already mentioned the yelling coming from the higher ups. Also I know in a restaurant itd be hard to not have a smell of food, but the smell is so unpleasant. Overall I would not recommend going to this restaurant.

I just got done with a thirteen hour shift. I ordered a large. Why would you think giving me a small is okay? This McDonald’s has always been trash, years later nothings changed. Editing to add a picture of my eaten? Broken? What they call a burger Another edit to add a photo of the fries that weren’t even half filled, let alone majority undercooked. Another photo of the second burger on the Big Mac that looks like it has crusted burger on it from a grill that wasn’t scraped clean. Also to say all the food was cold, the burger had basically no onions, barely any lettuce, way too much sauce. Come on Monroe.

This McDonalds always been ran poorly. They constantly slow, and they forget food. This morning I’m pulled to the side for hotcakes then wait 10 minutes to only notice items missing once I leave and start to eat the food. Also only gave one fork set for 2 order of hotcakes. That is either just not paying attention or laziness to ensure orders and correct service is provided. This happened several times, but the first time reviewing and posting on it.