McDonald's Menu Prices at 123 Russell Pky ★3.2 (1359)

Just wanted to post my experience today, always go to drive-thru and never expect something like this when I actually got off and ate inside. Service was fast and food was hot but it wasn't until I went to refill my cup before leaving did I see this black stuff behind the soda spouts and around the ice dispenser. Not sure if it's mold or not regardless made me gag a little. Just so everyone can be careful and check before getting drinks inside only makes you wonder if that's how the public lobby dispensers are imagine how the ones in the back that no one can see could be like. Hopefully someone higher up can see this and get that issue resolved. It's not fair when you're paying for food yet the quality of where the food is being prepared is horrible, fast-food or not there is rules and regulations that aren't being met.

Edit: I bumped it down to 1 star, still just for the hot fries. I went to the website according to their reply below. Spent time to fill up their forms. When I submitted the form, it says "Page Not Found". ____ I'm giving two because the fries was hot, and that is the only good thing I had experienced there. Too slow for a fast food. Waited 20+ minutes for two order of burgers and 2 order of fries. We were in the drive thru, so we had to pull up to the waiting line. It was about 7pm-ish not too many cars parked and not a long line either. The dinner rush was over by then, and yet they couldn't serve fast enough. The bottom bun was cold too. Idk why but it was cold. Probably from waiting to be served.

I Was waiting in the drive through. They told me to hold. Was sitting for 5 mins or so and decided to go in because 2 cars got their order token while I was on “hold”. There was a drive worker with headset socializing and playing with people in a car in the parking lot. When I went in side. I was waiting another 20 mins. There were about 4 groups of people also waiting for their order. All I ordered was a fry, a sweet tea and a frappé. Couldn’t make my frappé but didn’t show it was unavailable on the app. Do not recommend. It is an ongoing issue.

parked 8 cars... every single one waited 15 minutes or more for their orders. no other cars after them.. that means the first car waited for longer than 15 minutes for a single bag of food... this place is insane. by the time i got my food, everything was cold, and the order was wrong. skip this one.

I've been to this McDonald's on a few occasions inside, and outside. Twice that I've gone at night the service has been slow, when no one is there because they are to busy cleaning, and my food was completely wrong. None of my customizations were made. The food was awful and the sprite tasted disgusting. The irony is the picture of mold in there drink machine, but they are to busy cleaning. I've also had to go back to have things fixed on several separate occasions during the day shifts.