McDonald's Menu Prices at Cedar Rapids — 52402 ★2.9 (578)

I came here thinking 2.9 stars. not that bad. It was bad. my mcdouble was missing all of its bacon. I paid extra to have bacon. I did not get it. I am a child. I deserve my bacon. We sat here for 30 minutes waiting for my friends food just to figure out. It wasn’t even ordered 2.9 stars more like one star

I ordered online and did a curbside pickup. Girl brought my order and individual gave me 4 cups with no holder and I was looking through the bag and they didnt give me a sandwich I ordered and I ordered 2 large fries but I got 1 ( which i didnt care bc the fries suck anyways. Not the same as it was few years ago). I went inside and it took them a few min to see i was there. Lady came and said what do you need. I said Rude but I didnt get this item. She went to 3 people and said shes missing this. She added the item to a bag and placed it on the counter and walked away. McDonald's alone had been going down hill. The customer service is highly lacking and food definitely doing the same. This is why I dont eat out but maybe 1x a month.

I highly doubt that they are gonna care about this bad review because they are extremely unprofessional as it is. It’s a McDonald’s , it’s fast food, well I spent 4500 of my reward points aka all of them, on ONE frappe. I sat there for over five minutes after being asked to go to the second window. I called and asked politely if I had been forgotten about and they said no that they were changing the machine base or whatever. I’ve worked at McDonald’s and I know preparation and working machines are a must for morning operations. I waited another ten minutes and decided I just needed to leave because I had to get to work. I have to open a store and I have other responsibilities like everyone else. When I called as I was driving to work to explain the situation, they said they couldn’t give me my points back. They also said they couldn’t give me a coupon and that I could only drive up and mention my name to get another free frappe. To wait twenty minutes on? No thank you. I declined politely and said I didn’t want to go to that McDonald’s again because I’ve had several issues with the establishment before this particular situation. The manager then proceeded to tell me to have a great day and hung up on me. This is why I won’t be going to that McDonald’s ever again. I won’t wait over twenty minutes for a frappe anywhere ever again. Twenty cars passed me.

Today marks the second time that they took our money and let us sit at a window for almost 20 minutes while they took care of every other car behind us. We saw new people pull in, go around to the drive thru, pull through, and leave with their food. When we went in, the Manager took care of us and asked the crew “Did you all forget the lady at the window again?” I understand that things can get busy but this is the second time and based on the comment from the manager, this appears to be a trend for other customer aside from myself.

Between drive thru, Uber eats and carry outs, good luck getting service or eating in... Thrid time i have been here with family and the order was wrong, missing items, and made poorly. Wait time was 35 mins + staff was not helpful and still had to wait to talk to someone, to fix my order. There's no place to get drinks or condiments, or even a simple straw. Dining area could have been a different experience if the tables and chairs were wiped off.