McDonald's Menu Prices at 2222 Logan Ave ★3.2 (1157)

My 17-year-old son purchased a Quarter Pounder today from the McDonald’s on Logan Avenue in Waterloo, Iowa. When he bit into the sandwich, the meat was raw in the middle. He brought it to the manager’s attention and asked for a refund, but the manager refused and only offered to make another patty. Serving undercooked food is a serious health concern, and the situation should have been handled more appropriately. If my son becomes ill within the next 24 hours from consuming this undercooked burger, I will be contacting a lawyer to pursue legal action for any medical expenses and other damages that may result. I hope this matter is taken seriously so this does not happen to another customer.

TLDR Version: don’t come here if you’re expecting it to actually be quick or have normal McDonald’s quality food, because neither of those things are true for this location. Don’t come here if you’re expecting FAST FOOD to be fast. We came to the drive thru with one car in the opposite lane whose order was already being taken. We proceeded to sit there with no one ever saying anything to us, to the point where we tried reversing and pulling forward again. Still nothing. Two cars pulled into the other lane and they started taking their order and continued to ignore us. We finally got a “one minute” which turned into many minutes as they took both other cars orders and never said anything to us. When we finally got to order we were cut off halfway through our order with the cashier trying to rush us through, which is an absolutely insane way to treat people who waited at least 10 minutes to even be acknowledged. After ordering, it took at least another 6+ minutes to get our food, which we’re both 99% sure was handed to the car in front of us as they had to hand a bag back and give the employee their receipt to get the correct order. We were looking forward to finally getting to eat and get back on the road for our trip, only to find out the food was just as disappointing as everything else. Fries had absolutely no salt and the sandwiches looked like they’d been smooshed, and they were missing toppings. I’ve never written a review for anywhere before, but I genuinely don’t want anyone being on a trip like us stopping here expecting it to not add 20+ minutes to their trip with bad food and bad service.

They were kind of rude but the food was great, love their fries! The service was inappropriate, they were cold towards us & when we asked about senior discount,they told us it was only on our drinks & we should have said something before they added it all up. The fries were cooked just right & had the right amount of salt on them. Prices were good. We had the Big Mac meal & 10 piece Chicken Nuggets, Double Cheese Burgers & Dr. Pepper for our drinks. Kids loved their Chicken Nuggets they said they were good & soft not hard like before

The woman that took my order was rude and very impatient. Order a large meal they gave me a medium no straw. Way under cooked burger almost still frozen in the middle the chicken nuggets were also cool. I was the only one in the drive thru I don’t understand what the rush was. 11/3/25

Had some out of towners comment they went to this store January 29 around 7 am and it looked closed despite seeing people in the store. I was at the nearby hospital. That's was supposed to be one of the reasons this particular store was built in the first place . Do better