McDonald's Menu Prices at 5600 S Washington St ★3.2 (1678)

Absolutely horrible service. This is the second time I have visited this same McDonald's. I opted to use the service counter instead of the kiosk to order my lunch as I had specific instructions. They absolutely ignored me So eventually I went to the kiosk and ordered. I waited over 10 minutes at the counter for my meal and got nothing in response and walked out and went across the street to Wendy's restaurant. I hope enough people read this review and quit going to this restaurant. There were only two cars in the parking lot and two patrons inside the store at 2:00 in the afternoon. Absolutely no excuse for this kind of service. Edit: You will see someone respond on many of the reviews with a link to customer care. Don't waste your time as it is total B/S. It also states that most stores are owned by private franchise owners and they are not responsible. I found the email Addy to the owner of this store and no response after 3 days since I wrote this review. They need to fire these employees and close this store. Total black eye to McDonalds Corp.

I pull up in the drive thru, they say to “give them a moment”. I waited 5 minutes, then said “hello” thinking they forgot about me. She said to “give them a moment” I asked how long a moment was because I’m trying to go to work, she said “as long as it takes me”. So I drove off and went to the Wendy’s across the street, which had way better service.

Food was fantastic for McDonalds, service was quick and kind. I was given a second sauce for my 6 piece. Even though I could order at the counter the doors were locked. Went through the drive thru with no problem.

Whoever the extremely rude, unprofessional, disrespectful chic is that works evenings with the brown/copper braids is, she needs to go find another job. Anytime you can't stop frowning and turning your back to customers, actively refusing to acknowledge them and anything they say long enough to hand a person a cup of coffee they paid for 15 minutes prior, you shouldn't be doing anything involving being reasonable and customer service. Let's not mention the lady and her son who were there before I even walked in, sitting there checking the time and waiting for food that she'd already paid for. Braids rudely ignored her as well because how dare we say "excuse me" in a normal manner to her overly grumpy behind. On top of that, I was on the clock. I stopped to get coffee because I was getting drowsy on my route. I literally had to leave coffee and a wrap that I paid for to get coffee elsewhere and finish my route before I fell too far behind on my time because this woman was refusing to give us our orders or even an update. You would've thought we were ghosts the way she refused to look at or respond to anyone. I wouldn't be surprised if she was management up in there, just serving food with an attitude.

Fries were hard to chew super crunchy. Service was great, we had a laugh over ny needing a wrapper instead of a box. Overall good experience.