McDonald's Menu Prices at 551 Crystal Point Dr ★3.5 (1458)

13Aug2025 4pm Fries hot . Everything else was cold. Spicy chicken wrap, Fish Sandwich cold. There is literally no line. I do not recommend this location.

Don’t go here if you want your order made correctly. Just came through at 5:30pm and ordered 2 snack wraps: no ranch or lettuce, extra cheese. So what should I get? Tortilla, chicken, & cheese. What I end up getting in the wraps is extra lettuce. I pull around the drive through again, hand them both wraps & my receipt (which has my order correct), and politely say the order is incorrect. They take the food and receipt, then come back and ask how I want them prepared. I’m sorry, can you not read the receipt or the label that’s on the wrapper? I say exactly how I want them then wait another minute or two. They hand me my supposedly corrected order and I leave. What do I find when I open the wraps? No lettuce, no cheese, but I do find ranch. They messed up the order twice even after I clearly stated what I wanted. Incompetent night time staff. I will not be returning.

The employee at the first window rushed us while we were ordering, yet when we pulled up to pay, he appeared to be engaged in a personal conversation on his phone. There was a complete lack of customer service. He took our card without saying a word, did not acknowledge us, and handed it back just as silently. No greeting, no confirmation, no professionalism. At the time, no one else was around him, yet we could hear him speaking about unrelated and inappropriate topics instead of focusing on customers. I understand everyone has off days, but basic courtesy and attention to customers should still be a priority. This experience made us feel rushed, ignored, and uncomfortable, and it’s not what you expect from a business serving the public. This happens on 1/6/2026 at 7:51pm if you would like to track what employee this was.

This is by far the worst McDonald's. Service is terrible. If you're going to work in the food industry the least you could do is say hello to your customers. Order is always wrong, things are always missing. When we order thorough door dash or Uber eats this location always cancels my order. Just shut this location down.

2nd speaker doesn't work. Management is aware of it, employee said it's been an issue for a while. Never got an apology. Manager was there and never bothered to explain the issue or that they're aware of the issue. Place is a joke. Gathered all the employees in the kitchen to look at 2 orders on the screen. This place needs new management