McDonald's Menu Prices at 109 South Gilbert Street ★3.4 (1388)

Normally everything is great when I go in the morning, but today I went and had my order placed ahead of time so I could just run through drive and grab it, they took forever with it and my Carmel frappe tastes like literal cleaning products. It tastes like it has a hint of a floral taste which baffles me. Im extremely upset cause normally everything is fine.

Lunchtime stop-in left a lot to be desired. Arrived to no staff at order counter and resorted to the only working self-order kiosk. This ordering method takes more time to navigate and during the process witnessed two other customers get their orders in before I submitted my order (they did arrive after us). After placing my order I visited the restroom. These facilities were dirty and no toilet paper - a parents worst nightmare. I went out and waited - again - for someone to come to the ordering counter so I could share that I needed toilet paper. The staff member hollered for a colleague and never came back with toilet paper... I ended up using food napkins from the drink fountain station. Food order was a very long wait. During this wait I watched multiple employees doing the same task (restocking apple juices) which seemed redundant and also gave the impression that there was no sense of urgency in serving guests. The floors throughout the restaurant were slippery and greasy feeling. The play place was open, but we didn’t use it. After a long ordeal we got back on the road after eating quickly - 45 minutes later! The kids and I felt let down by the experience.

update 4/24. Was excited about the bagel's return. Burnt! (see pic) Dangit!!! I told assistant mgr the next day, and he shrugged me off like I just want free food. BOGUS! FREE FOOD COMES WITH FILLING OUT THE SURVEY ON THE RECEIPT! A SIMPLE APOLOGY AND ACTION TO KEEP BURNT FOOD FROM BEING SERVED IS ALL I WANTED. I CAN AFFORD FOOD YOUNG MAN! Why would the employee even put the sandwich together, seeing it was that black?!?! Let down by this location once again! Fill out your surveys people. Whether good service or bad and hopefully we'll get better all around service, and you can give the free sandwich away to someone in need or save it for later. Update. Still nothing good. Got fries without salt because of previous experience. As far as the sandwich goes, a Picture is worth 1000 words (see 5000 words of pictures posted). Got spicy deluxe crispy chicken. Was literally thrown together. Unfortunately, the left over, unexpected salad left in sandwich box was not appealing, thus, I have no words... Umm, mom said if you can't say nothing good, don't say nothing at all. So I have little to say. The fries are good when they aren't over-salted(rare). I wish someone would train them all how to salt fries correctly. Crew needs to learn what excellence and a sense of urgency is in a fast food environment, and that goes for all the McDonalds in the area. When they get it right (30% of the time) its good! Like Forrest Gump said, "that's all I have to say about that." p.s. They act like some things are rocket science and too hard to do or cant be done, i.e. I ask for a breakfast burrito w/o sausage(cutting down on pork) they say it cant be done, but how hard is it to take burrito, slap a pc of cheese and a premade scrambled egg on and wrap it up? Guess I'm a genius and so is the McD's lady in Champaign who did it w/o a problem. Fin.

I really don’t understand why this place has such a hard time getting sauce in the bag. I order online, go through the drive thru, make it as easy as possible on them, and I still end up having to go in cause they mess up. Every. Single. Time.

Online it states this location is open 24 hours, but when I stopped by at 1:30 AM, the drive-through menu was completely dark. After pulling up to the window, I made eye contact with an employee, waved, and tried to confirm whether the location was open. Instead of responding, she hid behind the wall and kept peeking out. If your business is listed as open 24 hours, it should actually be open.