McDonald's Menu Prices at 1704 Troy Rd ★3.3 (1113)

I went to pick up some burgers I had ordered through the app to have lunch with my sister, but when I got to the restaurant they told me my order didn’t go through because “the computer rejects orders that aren’t for breakfast.” It’s ridiculous that the app allows you to place orders the restaurant can’t actually fulfill. When I pointed out the problem, the staff were completely incompetent and didn’t offer any solution — they just said there was nothing they could do. To make things worse, a foreign customer next to me received an apology, and they even told him he could order anything from the menu for free. That’s completely unfair and discriminatory toward other customers. Very poor service and zero professionalism. I won’t be coming back.

My husband and I went through the drive thru. We waited a few minutes for someone to greet us but never happened. Then when we said “hello” twice they said they’re be with us as soon as possible. We drove passed the windows and no one was in the first window (no one was in line at all), and at the second window, someone was just sitting there waiting. The lights were not on outside so it looked closed too. Another person in the second lane also drove away. Very disappointed.

I don't really understand why I return to this location. I just spent 23 minutes in the drive through. About 20 of that parked in a spot waiting. Guy comes out with food and missing one drink. He leaves to go get that and we realize he brought no straws for 2 drinks. Had to send him back for straws. Pulled out of the parking lot and realized that I was given a Diet Coke instead of Coke as shown on the receipt. Frozen Coke was more melted than frozen but too fed up to have it fixed. And, of course, the food was like warm at best. This level of incompetentence is stunning.

There's no reason why I should have to wait for 5+ minutes for a simple soda when the car at the windows can be rolled to the second pickup window! That's what the second one is there for; to keep the line moving! Inefficient!

Hands down the worst experience time and time again. The owners need to do better - you choose who you staff and what you pay and how the business is run. Can’t even make a coffee in under 10 minutes. I won’t even get started on anything more complicated that we have asked for …like a burger and fries. McDonald’s headquarters even advertising for getting a dad thru a drive thru with a sleeping baby- they would be ashamed of this location.