McDonald's Menu Prices at 352 S Division ★3.3 (958)

I’ve been going to this McDonald’s for almost two years now, and I buy a sandwich about three times per week—usually spending between $12 and $16 depending on what I order. The staff has always been great, and I’ve even completed multiple 5-star surveys from my receipts. Today, I requested a simple substitution: a round egg instead of the folded egg on my bacon, egg, and cheese biscuit, because the folded eggs are cooked on plastic (YUCK). I was told they couldn’t do that, even if I was willing to pay an upcharge. I’m sorry, but it’s ridiculous that such a simple request can’t be accommodated. I just want a real egg on my sandwich. Unfortunately, I’ll be taking my business elsewhere. Again, the staff has been great over the years. Thank You.

Terrible service, machines didn't work properly, kept resetting to the main screen, placed order three times machine just reset back to main screen, finally just moved to a different machine. Didn't print me a receipt. Got to the register and the so called manager needed me to repeat my order three times only to tell me I never paid for it. So I opened my bank account and showed they charged me. Only for her to say "it's not my fault the machine wasn't working". Then after making me feel like I was the idiot for complaining about it never gave me a drink cup, turned around and told someone else to give me a cup... I asked to speak to a manager. Cause I felt seriously offended as of this point. She says "I am the manager". Good work mcdonalds customer service is now worse than your ingredients!!! If I could score this store with a zero I would.

I know it’s a fast food place but when you have an allergy it’s a different story. This is not the only time this has happened, any modification with an order is not fulfilled.

When did this become the new normal for a medium fry? They used to be to the top of the back part of the fry box. For as long as I can remember. Now it's barely half full and it's been like this the last 4 or 5 times I've been there. Can we fill them normally again?

Just just wanted to say thank you for the service through drive-through today. It made my day and I donated money also because she was friendly smiling and also the manager at the second window when I told them how the customer service was food was good. Got what I wanted. It was hot. Good job guys. It makes me come through there again. I do service work. Have a good day.