McDonald's Menu Prices at 728 W Main St ★3.6 (630)

We came through the drive through tonight waited 15 mins in line after paying for our food and another 5 mins at the window the fries were ice cold they had to ask us what our drinks were we got two dr peppers they gave us 1 diet Dr Pepper and the regular Dr Pepper they gave us tastes like dirt I would of been better off eating a scoop of dirt I am highly disappointed

This is by far the worst McDonald's I have ever been into. This review is not based on just one visit. I personally go here a couple times a week and professionally multiple times daily and receive the same type of service everytime. It takes an unreasonable amount of time to get your food, either in drive thru or at the counter. I understand they get busy but I have gone to other McDonald's and they have been faster at their busiest times. If dining in, God forbid you have to go back to Get a straw or some condiments. Employees will look right at you and turn back around without acknowledging you. It's as if they all think "not my job" this has even happened while waiting for my food. Eventually you have to speak up and boldy ask if you can have your food that is sitting right next to them getting cold. Update 7-5-25: still sucks

Fiancee and I had a bit of an issue ordering on the app, no fault of the team, just a glitch. Called them and had them set aside the order as to not mess things up. The workers on duty were Christopher, William, Josh, and Caesar. They did absolutely great! I picked up my order about 20 mins after I should've (again, my fault) but they were so kind as to put our drinks in a cooler to keep them cold and gave us fresh fries when I arrived. Excellent service for a rare situation!

Was there Friday around 6pm and ordered a quarter cheese meal meat was burnt and cold and a filet of fish only cheese and received a Big Mac with xtra sauce instead. Horrible service if you place the tickets on the bag doesn’t that mean you checked the order???? There is a big difference between a fish and a hamburger. I’m from out of town and was dropping food off to my fiancé at work so this was very upsetting as there was no time to go back and get it fixed.

Me and my family had order our food, ready to eat dinner. When we got home a so called “chicken patty” had no chicken patty. Do we call it a bread and lettuce patty? MCDONALDS DO BETTER!