McDonald's Menu Prices at 2622 Charles St ★3.2 (1246)

The service was horrible it looked like everyone that was working on 12-25-25 around 1 pm is too high to even understand simple order. They forgot 3 drinks and 3 fries they aren’t working on DoorDash orders and we had to wait around 10 minutes for a bacon qp meal a Big Mac meal and a 5 dollar meal , took them forever to even acknowledge me when I was sitting at the counter waiting for someone to bring me my drinks and fries this is very unprofessional me and my family have been waiting here for 35 mins something needs to be done . Either hire new workers or train them to be better workers.

I came to the drive thru last week and waited 30 mins late for work .. fries were cold but I had to go .. anyways can I just say that the breakfast I had this morning was fast, accurate & delicious.. whoever cooked it needs a raise. The front did great as well 😊

The worst McDonald’s in Rockford. Two cars ahead of me in drive thru. Sat there for 10 minutes before the line started to move. Another 5 minutes before I placed my order. Another 5 minutes to pay. Finally get my order after another 5 minutes and as usual it was wrong. Was told to pull up to next window to wait. After 5 minutes, I went inside to see what was taking so long. They handed me a sack with the wrong item. By now my other food is cold, but they did nothing to correct it even after I pointed out how long it had been since they made the order. And for this they expect $20 per hour?!? This is now the norm for these franchised McDonald’s. Unprofessional behavior throughout the workforce. Wearing pajamas and joking around while people waited for their food. One of the workers had his pants down below his butt so his underwear was hanging out. Gross. The Bucciferro family needs to get their restaurants under control!

I don’t think I’ve ever had a good experience at this location. Go through the drive-through and no one is ever there, half the time they act like they’re annoyed that you’re wanting food. It’s probably for the best. The cost of McDonald’s is outrageous.

I don’t usually write reviews, but this location has always been the worst I’ve ever experienced, and I need to express it. The wait time is outrageous for the quality of food you wait for. Even if you’re the only one in the drive thru you will wait over 20 minutes regardless. Even asking for extra pickle, or waiting for fries or anything! It’s never correct, it’s hard, stale and cold! EVERTYTIME!! The fries are chewy and cold, the bread is dry and hard, the nuggets taste like silly puddy…. Etc. I’ve never had a good experience at this location and I’ve given them the benefit of the doubt numerous of times. I understand the industry and customer service and being short handed. I usually see a good amount of employees at all hours of the day, yet, they be standing around in there pajamas, laughing, goofing, not paying any attention to the job they’re supposed to be doing and have very poor attitudes even when I’m sitting there FOREVER and still have a smile on my face even tho I’m a bit annoyed and I waited this long for food that tastes like it’s been sitting on a counter for weeks. Very poor business.