McDonald's Menu Prices at 304 North Sheridan Road ★3.6 (1544)

Napkin dispenser was empty, soda. Machine was broken. Got two ketchup packets for a large fry and 20 nuggets. And two napkins. Place is crap.

The place was lively when I went in. A little busy, but always to be expected at a McDonald's. Barely got much, so the order came quickly, and the taste was as expected. The cleanliness is pretty decent too and everything is updated.

Had to wait 20 minutes for My meal and they another 10 minutes to remind they about My milkshake they forgot, also forgot to add a juice to My kids meal.

I don’t know her name but the lady that was in the drive thru made my iced coffee amazing. Like, I’m talking exceptional

One of the worst McDonald's I have been to. I drive Uber/Lyft all over the entire Chicago area and often end up at McDonald's because of consistently clean restrooms, good service, and a consistent quality of food. Here was lacking service. I always order through the app for "counter pickup" as I walk in so the food can be prepared as I use the restroom. Often the food is ready by the time I am out. Not here. Well, it was busy, no worries. While my order was "processing", 2 people had to go back to the counter because of mistakes in their orders. Then suddenly my number disappeared from the screen. Ok, means my food will be next, right? Nope. Lady who ordered after me got hers first (and she was upset at the service and long wait). So I asked about mine. Apparently I was supposed to tell them I was there? Um, No, that is Not how this works. I was in the store when I placed my order, so the app goes straight to "We are preparing it now. You cannot cancel it." Also, I can Not tick any box "I am here" - because it does Not Exist. Every Other McDonalds in the Entire Chicago Area knows this and puts the food on the counter when it's ready. But here they expect the customer to be psychic and know that this store does Not Follow the Rules. The lady who was behind me had been watching the kitchen the entire time we were waiting. Her theory was that there were clearly too many people back there and no one knew what anyone else was doing and thought someone else was doing what they should have been doing themselves and it all ended up a complete mess.