McDonald's Menu Prices at 10885 Randolph Street ★3.5 (683)

I stopped at this location to pick up a mobile order for myself and went into the lobby with my two small children and was completely ignored after waiting for some time. I had a small mobile order and had 2 kid meals sitting right there under the light near the front lobby. I came in pleasant and still no one wanted to say anything after standing and waiting patiently. The restaurant was not busy at the time and for the most part we were the only people in the lobby area. My small children and I are African American females in the restaurant that isn’t very busy at all and just switch over to lunch time. I can’t think of any other reason why not one employee from behind the counter would not say anything. We felt invisible here. There were at least 10 or more on staff that I could see from the lobby. Finally one nice employee who just walked in from outside acknowledged me and help with simply passing my food that was paid for already sitting in front of us. I thanked him numerous times for acknowledging me and helping a paying customer. My children and I overall were very disappointed with our experience here besides with the nice young gentlemen. All paying customers deserves descent customer service and respect.

This is by far one of the worst Mcdonald's I've ever visited. I used to be a GM, so I hold them to a higher standard, but this place falls really short of yhe golden arches standards. Stopped in with the family for a quick dinner. Lobby was beautiful, recently updated, but boy, was it filthy. Watched over 10 employees walk by tables of garbage from other customers. It sat there from the time we came in until the time we left. They had at least 20 employees on the clock and only a few customers during our visit. The staff were all teenagers and were goofing off more than working. When we received our drinks, I politely waited while staff members got their own drinks. They began goofing off, so I gave space only to be run into by these employees. The worst part of all of this was once we received our food and began to eat, I realized our burgers were damn near raw inside. 🤮 As well as the others were caked in ketchup.... They fixed it, but there no apology or any way to make it right. Never will we be visiting this establishment again. Do better.

I go to McDonalds all over the north side of the state. I order the same meal. Not 1 of those can get my very simple order correct. Today, the Crown Point McDonalds was a cut above the rest. I was in the drive thru for about a minute and a half. The employee taking the orders at the screen listened to what I said and repeated the order back perfectly. Both windows had employees that greeted me with a smile. The food was fresh and correct. This lunch crew was a cut above the rest. Hats off to the entire crew today. Gave me hope that not all McDonalds will fail you as the customer.

Manager closed 20 minutes early with a mobile order that was already payed for. Didn't give me anything other than they were closed. I had to fish for an explanation that I would be re-funded "at the end of the night" absolutely disrespectful.

Waited for order so it would be " hot " English muffin was not even toasted . Sandwhich was cold . Asked for condiments did not receive any.