McDonald's Menu Prices at 2271 Elkhorn Road North ★3.7 (1681)

We ordered a couple items and I asked for a water to go with it. The girl over the intercom asked if bottled water was ok and I said, No thank you. Tap water please. When we got to the window we paid and pulled forward, they then handed me a bottled water. I double checked my bill and saw they had billed me 2 dollars for a water. I asked for a refund and the manager refused multiple times, and then told me I can call corporate. Don't give me the choice between bottled water and tap water and then charge me for a Dasani that I don't want. Charge me 50 cents for a cup of water for all I care. Managers have the ability to give refunds. The fact that she refused is pretty irritating. I'm not a fan of having money stolen from me.

Waited a long time in the drive thru. Ordered a large fry. Got a small in a large box. It was the only thing I had ordered for dinner along with a tea. Was quite disappointed when I got home. Fries weren’t really fresh either. At least they got the tea right.

I ordered ahead via the app and the food was ready at the quoted time. The service was friendly but the fries were not hot.

On December 7th I took myself and my 3 children as well as my dog for a walk. We all agreed on an afternoon snack and chose to go to Mcdonald’s. When approaching the front counter to proceed ordering i was rudely approached by a blonde headed manager. I didn’t happen to catch her name, but instead of making me feel welcomed or asking me if i was ready to order she begin integrating me about my dog. She demanded proof of service animal certification. For one this is prohibited in the state of Kentucky and for two it instantly put me in to emotional destress which is the reason behind my emotional support animal to begin with. After I explain to her that she is not supposed to be able to ask me for proof of emotional support, she shrugged her shoulders and walked away without caring still demanding proof. So without getting to order or feeling welcomed into the restaurant, I had to scroll through my phone and find her emotional support certification, once doing so I showed her that she indeed was a emotional support animal and in her paperwork it says that it is prohibited in the state of Kentucky to ask me if she is. At this point, I was extremely disrespected and embarrassed, and did not want to proceed to order I also wasn’t even in the mood to eat anymore, so I gathered up my children and told them we would go across the way to Arby’s. Maybe our family would be welcome there. I eat McDonald’s every single morning without fail. I love my McDonald’s coffee.The following day not wanting to return to this McDonald’s. I gave it a second chance I ordered a hot cake and sausage and a coffee and my food was cold having to return it and I was approached with attitude and disrespect, my husband was not happy at all. Neither one of us had a good experience each time we visited this location. I rather drive further distance and have a good experience to come to this McDonald’s ever again. extremely dissatisfied with the customer service, the management and the judgment! this McDonald’s does not give you the experience you were hoping for when visiting a fast food restaurant they failed in every category and they let this customer walk out the door, unhappy, and dissatisfied!

Ended up here after another McDonald's screwed up and we couldn't get an order placed. Show up here and they keep stopping taking my order so it takes 3 tries to even place our order. Then we sit there waiting, because the person on the other side goes silent again. No "Pull forward" no "That'll be this amount" just silence. Get to the window, and they have no idea what we ordered.