McDonald's Menu Prices at 20 E. Hwy 635 ★1.8 (71)

I have given this establishment more grace then most will. For two months i have made countless excuses for them to myself. But something has to give. The food? Never right. The wait? Easily 30 minutes or more. I have never seen a McDonald’s ran so poorly. And it is BRAND NEW. The manager has clearly told everyone no matter the order pull them forward. I witnessed SIX cars waiting in multiple parking spots with nobody in the drive thru line. THREE employees having to walk to car after car asking them if they ordered this or they ordered that? Completely disorganized. I contacted McDonald’s corporate and only hope the District manager makes an appearance there. If you don’t mind wait times to the likeness of a steakhouse by all means give it a shot. But if you pull in expecting it to be fast and efficient like most McDonald’s forget it and go across the street to Hardee’s.

This is a new McDonald’s. They have been open for months now. They are just figuring it out like anyone else. They have really good customer service. Orders come out a little later than normal but everything was hot fresh.

The wait is horrible. Orders are always incorrect, burger buns are soaked in grease, nuggets are soft. Clearly management is the issue. There’s no reason for orders to be wrong when it’s quit literally spelled out for the cook, bagger and delivery person. There’s no reason for the person bringing the wrong food to your car, 45 minutes later, to be stuffing their face in your bag of food and pushing food around in the bag bare handed. Management: Maybe run ONE lane of the drive thru, to slow down the flow so you don’t have 15 cars waiting 30-60 minutes for their meal. McDonald’s in the largest fast food chain in the world, I know their POS system has the ability to input the “wait stall” number on the bag so that poor little old man isn’t going to 15 cars before finding the owner. Perhaps part of the interview process should be reading kills. McDonald’s is an entry level job, I understand that but a 2 month old location should absolutely not have a 1 star rating, due to wait times and incorrect orders. Simple change of management may give the employees and location a fighting chance.

Ordered a simple sausage and egg biscuit, hashbrown and small coke for carry out. They were not busy at all. It took approximately 15 minutes to get my food and even then it was not cooked all the way through so could not be ate. I asked for a receipt and was told they could not give me one. I will never be back to this location ever again. Very poor experience all around. Don’t waste your time or money!!

Ordered a caramel frappe with no whipped cream extra caramel. I received the order 22 minutes later. And it still had whipped cream and very little caramel and was half melted. I was very excited for this McDonald's because it's close to me, but nevermind I'll drive to Somerset or Stanford...