McDonald's Menu Prices at 4000 S Hwy 27 ★3.3 (1647)

I came to McDonald’s South in Somerset, ordered a large fry, asked for them well-done, and was handed a soggy, lukewarm pile that should have gone straight to the trash instead of being served. The fries were not just disappointing, they were embarrassing. The counter service was no better. We stood there for ten minutes while employees passed by pretending not to see us. When someone finally spoke, it was done without interest, effort, or basic professionalism. It was clear nobody cared about the customers standing right in front of them. The only reason this visit was not a complete disaster was the older woman working the lobby. She noticed the problem immediately, stepped in, and fixed it without hesitation. She carried the entire store on her back while the rest of the crew stood around like it was not their job. In that moment she showed more leadership, initiative, and pride in her work than anyone else in the building. She was the one person who actually understood what customer service means, and if this location had any sense, she would already be running the place. The fries were dead, the counter staff was useless, and the only real leader in the building was in the lobby. Without her, this experience would have been a total failure. With her, it was at least saved by someone who still takes pride in doing things right.

Waited forever there, was one person who looked liked they were working in the back. Got my shake probably 20 minutes after ordering, then had to wait another 10 minutes for the frappe.

It’s not supposed to have cheese on it every time I come to this side of McDonald I don’t get my sauce or cheese on my burger

My visit was very pleasant. I enjoyed talking with Samantha. She and the other employees seem to have a good relationship and that was nice to witness. I only wish there was a self serve fountain drink machine.

30 minute wait on one single meal. Everyone there waiting excessive times why you hear people in the back laughing and talking. So many people waiting you can barley walk threw the store. If your on your 30 do not order from here. Your brake will be over before you even get a drink. Funny the longest item to cook dont take 5 minutes. Lazy workers