McDonald's Menu Prices at 1220 W Oak St ★3.1 (1487)

I placed a mobile order through the McDonald’s app for Drive Thru pick up. I sat in the drive thru line for a good 24mins. Once I got to the payment window I asked if I can add a sandwich to my order, I was informed that I would have to drive around and get back in line or I can place another mobile order for pick up. No problem I placed a mobile order for curb side pick up so I wouldn’t have to wait in that 20-30min wait time line. I sat in my car in spot 2 for 36mins! (I timed it) waiting for my order to come out. Once I realized my order wasn’t coming out anytime soon I drove around got into the drive thru line for another 15-20mins. I got to the pick up window and told them that I had curbside pickup but no one ever brought my order out. The employee then laughed and yelled to the other employee that “Spot 2 is at the window”. The other employee came over with my order laughing and ask me “Why would you think we would come out and bring this to you car?” I told her because I placed a CURBSIDE PICKUP Order. She then slammed the window in my face and walked off. This is the worst customer service I ever experienced in my life and I have been to many States and Countries. They act like you bothering them for making them do their job. Oh and of course all of my food was cold after all that time. I couldn’t even eat it.

This is the most unorganized McDonald’s I have ever been to. What is the point of two ordering lanes when only one person is taking the orders. It took almost 30 minutes in the drive thru and I would have left if it wasn’t for my child. Will not be returning to this McDonald’s location. Would have put 0 out of 5 stars if I could.

Horrible 20 minute wait. Employees arguing in the back. Will not take orders, told people they had to use kiosk. No water to wash hands in bathroom. Sanitizer station was empty.

Stopped in to get something quick to eat and ended up being there for an hour! Fries were cold, they were out of a bunch of items, bathrooms were gross, and service sucked! This location could benefit from some oversight because the experience is terrible.

NEVER EVER will we return to this McDonald’s the manager was screaming and cursing her own employees cursing after she shut the drive threw window she had a couple of employees come in to work told them she didn’t need them yet drive threw backed up lobby waiting and orders not correct the way that manager behaved was absolutely unacceptable the employees were great though trying so hard to take care of the customers