McDonald's Menu Prices at 3532 Severn Ave ★3.3 (1039)

Sunday, October 12, 2025. Got here at 10am. Ordered food through the app. Chose table service since it was available. My food was finally ready —half assed thrown together—- at 10:30. They did not bring the food to the table, just yelled the order number once and walked away. The only reason I knew my food was ready was because I got up and walked over when I saw that a man who had arrived 15 minutes after I had was getting his food. I saw they were preparing my order and sat back down. Then she called my number. I was paying attention, since I kind of expected that. I went over and complained. I was polite, if agitated. I told her I understood that they were busy (though I noticed the drive thru line was constantly moving) but why was someone who arrived well after me getting served before me? She just stared rudely at me until I walked away. As I did, I could hear her grumbling about me. Look, I don’t expect much from a McDonalds. The table service isn’t even necessary. But it should not take half an hour to get a big breakfast and a Diet Coke. And the orders should not be filled at random. I understand prioritizing drive thru, but there must have been two dozen drive thru orders processed before mine. And who knows how many other customers in store? It’s ridiculous.

This specific location has terrible customer service. All the workers look like they hate their job & act like they don’t have any comprehension skills, they just give you an ugly look if you tell them THEY got your order wrong. Every time I come here it’s the same thing, attitude for absolutely no reason, order is always wrong & more attitude if you confront them about it. If you don’t like your job, find another one.

Went through the drive thru and I ordered two spicy chicken sandwiches, they gave me the wrong order. So I went inside to get my right order. I assume the lady that I spoke to was a manager. Needless to say say she was extremely rude, I was supposed to get money back because they overcharged me for my order and she didn’t even give me my money owed. This is extremely frustrating, having people that don’t like people, working in customer service.

I had a terrible experience at this McDonald’s today. Pulled up to the drive-thru, the employee said, “Order when you’re ready.” As soon as we actually started ordering, she cut us off and repeated, “Order when you’re ready,” but with an attitude like we were moving too slow. We asked for an apple pie and a hot chocolate, and instead of just taking the order, she snapped, “What size?” in the rudest tone like we were bothering her. The attitude in her voice was completely unnecessary. Then, when we continued the order, she rushed us again with an annoyed “Anything else?” And when we said yes, she snapped, “Well speak up, because I can’t hear you.” The tone, the attitude, and the way she spoke to us were completely unacceptable. She was rushing us, interrupting us, and talking to us like we were a problem instead of paying customers. This was hands-down one of the worst customer service experiences I’ve had at any McDonald’s. Management needs to address this immediately because this kind of behavior will drive customers away. Extremely disappointing.

I had to go two days in a row to make sure…but this may be the quickest best McDonald in Metairie, now. The food was fresh both times and the wait was under 10 minutes with a line of cars…hmm.