McDonald's Menu Prices at 501 Westbank Expy ★3.2 (1193)

You can hear employees arguing with each other in the kitchen. The wait for the food was too long, but the food was fresh. Not one employee had a smile on their face. Never coming back!!

The steak bagel was delicious!! Excellent Above and beyond drive through experience. I used my mobile app, and the wonderful lady said good morning! Plus the kind gentleman at the second window was waiting for me to pull up, and had my order and drinks ready!! This is the second time I've had such a wonderful experience here!!! The food was hot and fresh!!

This was my go-to McDonald's for a few years. No more!!! I will find another McDonald's store to frequent. On Dec 17 I purchased several items including a Big Breakfast with Hotcakes and Steak. I drove 3 miles home to find sausage and not steak. I immediately called and talked to the manager Lorraine. She told me to come back and she'd take care of it. I couldn't make it back on the 17th and told her I'd return the next day. I didn't plan on going back the next day, but they messed up my order and were willing to make it right. I went back on the 18th, driving 3 miles out of my way thinking Lorraine was going to remake the whole Big Breakfast with Hotcakes and Steak. NOPE!!! I drove 3 miles out of my way and 3 miles back - 6 miles for a small piece of processed meat. To not make it a wasted trip, I ended up placing an order and spending over $25 that I originally didn't plan on spending. Lorraine, do you really expect valued customers to go out of their way to get only what you owe them - because you and your employees made a mistake??? To top it off... The replacement order that I had to pay for had 2 and 1/2 hotcakes. The bottom pancake was only part of one. At least I thought I was a valued customer... I only patronized this store 3 to 4 times a week and spending $15 - $25 per visit, for approximately 4 years. The Clearview/Elmwood store and the Jefferson Hwy/Causeway stores are a lot closer to my home in Bridge City. Lorraine, thank you for letting me know you don't value my business. You will save me a lot of time and gas by finding another McDonald's to frequent. This location needs new ownership or new management. You would think with a 3.2 rating, someone would do something to improve business. They no longer deserve my business. Bye!

This is one of the most unorganized locations in the city, they have Ames Blvd location beat. Słow, messing up your order, bad atitude of the manager or łead ( whatever ). Ałways something on the nifht shift at this łocation. Damn.

Staff is rude...we gave our order and there was 3 people behind us. The third one never could give his order because she just walked off. He finally just walked off. The wait for food was over 30 minutes for everyone. Food was not hot and I felt like we were an inconvenience for this rude staff. Do not recommend this store!