McDonald's Menu Prices at 7927 Belair Road ★3.3 (1642)

This location is clean. It was pretty empty inside. It was more than likely because it was around 9pm. I ordered on the kiosk and went to the bathroom. When I came out, I still had to wait a few minutes for my food. Which wouldn't be a problem. The issue is my food was lukewarm instead of hot. Which means it was cooked and sitting. I thought they used warmers to keep the food hot or even warm. I ordered 2 apple pies, which were really good. The half and half wasn't great. The fries were borderline cold.

TURN BACK!!! This place is absolutely abysmal even for McDonald's standards. I've been coming here once a week for 4 months and this is the final straw. I've never had a normal experience here. I'm always told to park when I only ever order ond sandwich and fry. Today, I ordered 2 sandwiches (that's a big deal for this location), told to park on the side for 5 more mins. Meanwhile there are numerous cars coming and going through the drive-through. When the food arrives, I mistakenly dont check it like I always do, and once I get home from work and ready to eat, I take a bite and look down at the bloodiest red burger I've ever seen served. Immediately cut the other burger open and while it wasn't completely un cooked, it was pink all over the inside. Was told to come back for a full refund by the manager, she tries to refund me for only one of the sandwiches despite bringing both back to the store. This place has NEVER gotten me through without some type of hiccup or being put on the backburner to keep the drive-through clock low. Absolutely abysmal and yall have lost me for good. Please don't waste your time or money here.

They had attitudes even amongst each other, and they forgot my fries, and the manager had an attitude when I went back to get my fries. The guy at the pick up window was also dismissive and curt for no reason and I did not like that. Edit: Got a refund from that prior incident, however, I had to report the location to corporate and get in contact with the franchise owner because the manager was refusing to take accountability and tried to gaslight me, saying that I had to get a refund through the app when I knew that was not true. I did try giving the location a second chance a couple days ago (12/14/25) and the service was slightly better, however, the employees were talking amongst each other while they were supposed to be serving customers, and on top of that they forgot my food AGAIN. This is just a bad location. Literally go to ANY OTHER McDonald’s. And as someone who used to work in customer service myself, customer service is going down the drain, people are not imagining it.

This McDonald’s does not prioritize customer service. They just want their hourly wage nothing more. The delivery truck blocks the exit of the McDonald’s and the workers think I don’t how to properly exit the parking lot. Two of the three employees outside had verbally tried to force me to go to the only exit as if I did not know that was the only exit. Their response to me and the situation was unnecessary and unwelcoming to the establishment. Furthermore I generally only come to this location to feed Bill the local homeless man. If this attitude of the establishment continues, I will take my business else where. But that doesn’t matter to you because even since your renovations, your establishment has only gotten worst. I know for a fact you do not listen to customer service. Thank you for reading. I hope some action is taken sincerely. New Review (12/25/25) It is unfortunate how I have to go out of my way on Christmas to make a complaint when I came back to support this establishment. Tonight was not busy and I was the only customer there. My order is 155 @(6:39PM). I ordered a medium quarter pounder meal and a 20 piece chicken McNugget. When I got home, my meal was missing the fries. Sure I could’ve checked during my time there but the customer service should be on par especially when there is no one in the establishment. Because this has happened to me multiple times I have called McDonalds Corporate to take further action. My review is not to make this McDonald’s look bad or to bring the establishment down. I am purely taking action for better customer service as I live close to this establishment and would like to enjoy a good or at-least fair customer service when I am there. If the service improves, I will delete this post and upload a more current review of the establishment. Again I sincerely hope the customer services improves.

So after waiting about 25 mins for 2 snack wraps, finally got a chance to eat them and needless to say the chicken was raw. Line of cars wrapped around the building, only 3 people working, they simply have to do better. Utterly ridiculous on the raw chicken in the snack wrap…probably won’t come back again to be frankly honest.