McDonald's Menu Prices at 413 Main St ★3.6 (664)

It was a very late stop in our way to Maine. No matter. Service was as professional and fast as always. The meals were “just like the photo” quality and delicious. Love that Filet-O-Fish sandwich!! Years since I had one. Our drive through representative was a cheerful and professional young lady. Just what we always want from McDonald’s!

This is by far the worst I've been to. I went Monday night, just out working 12 hours, I didn't even notice the sign that said the Grinch Meals sold out, I ordered 10 piece nugget grinch meal, again not noticing the sign, she said No, I said no, then I saw the sign, I said ok, could I have a 6 piece nugget and large diet coke, she said No, I said are you sold out of nuggets, she said no! I said, is there a manager, she said no. I said , do you even want my business, she said no, drive up! Nooo, I drove off and will never, ever go back there! I went to Montvale Ave McDonalds, and oh my goodness, what a difference! Hi, can I help you, I got my Grinch meal, they asked if I needed anything else, I said no but thank you, they said Thank you, please drive around, the man who i paid repeated my order before I paid. Said Thank you, drove to the food window, I got a hello, how are you, they said one 10 piece nugget Grinch Meal with a large diet coke, I said yes thank you, I got a thank you! I couldn't resist saying could someone please go train the Reading store, he remained professional and just smiled. I thanked him for a nice experience! He said Im glad and Thank you. Go to the Montvale Ave McDonald's, I have never had a bad experience there!

Terrible service. Imagine being this greedy and desperate for money as a franchise owner. Why are you delivering and taking orders going to Cambridge, Lowell, Newbury Port, etc. Service is slow, local and in store customers are ignored, yet I get 20 different orders from here going to Cambridge, Lynn, Bedford, Chelmsford, Lowell, Methuen, etc. Sorry they cant help you or serve you here, they have to make a happy meal for a guy in Worcester with a $3 tip.

This place has the worst customer service! This morning I placed a mobile order to be ready when I get there and the lady at the drive thru was extremely rude asked me to park even tho I ordered ahead had to wait anyways so I don’t understand the point of ordering ahead. I had to go inside to get my order and it was still not ready. When I asked for an estimate on time since I had to bring my kid to his appointment she ignored me then came and gave me my order mins after I asked her for her name she said she didn’t know as she rolled her eyes walking away. She should be working in the back making sandwiches not serving customers with that attitude. She should have stayed home today if she was going to be in that pissy mood.

Very bad service at the McDonald’s in Reading, MA. I repeated my order 3 times in the drive-thru and they still didn’t enter it correctly. When I got to the window, neither the employee nor the manager wanted to fix or charge the missing items. They told me I had to go all the way back and do the drive-thru line again. And to make it worse — they didn’t even give me the complete order at the end. This shows a complete lack of customer service, attention, and training in this location. Horrible experience. I do not recommend this McDonald’s.