McDonald's Menu Prices at 504 E Randolph Rd ★3.7 (1052)

I just visited this McDonald’s a few minutes ago and had a very frustrating experience. I went through the drive-thru and clearly told the employee taking my order that I wanted a plain fish sandwich—no cheese, no sauce. When I received my order, there was cheese on my sandwich. I went inside to explain the mistake. The drive-thru was busy, so I waited patiently and even ordered another large fries while waiting. When my replacement fish sandwich was handed to me, it now had sauce instead of cheese, which I also didn’t want. I explained again that I wanted a plain fish sandwich, and the employee went to clarify with a manager. At this point, a manager (a woman, seemingly in charge) approached me with a rude and aggressive attitude, saying I should have ordered correctly. I explained the misunderstanding clearly, but she continued to act dismissive, even putting the receipt in my face. I did not feel like my order would be made correctly after multiple mistakes, and when I asked about a refund, she responded with attitude even though I was calm and understanding. The staff seemed overwhelmed, which I understand during the holidays, but the rudeness and attitude from management were completely unnecessary. I left feeling frustrated and disappointed.

I asked for an Oreo McFlurry and they filled it up a quarter of the cup and they had the kept on saying “oh this is how it is get a large a pay more if you want more. The burgers are extremely juicy. The employees are also very ignorant. I would recommend to NOT get the Oreo McFlurry If I could, I would definitely give this McDonalds a 0 star.

The new drive-through configuration does not work. Five cars from one lane went through for every one car from the second lane. It’s a shame because the help is friendly and courteous and I consistently get good food.

Manager stopped me from ordering at the kiosk today. Told me I couldn't use my points and I'd lose them if I ordered. I was confused and said I was using my a monopoly reward. She said ok, that's fine and walked away. Came back after and said if I order, they won't provide me with the food I ordered.

They didn't gave me a lot of ketchups, the service was the worst never going back, for every ketchup you ask for it you gotta pay more for a simple ketchup like girl what, I don't Recommend go there never.